IT Dynamics 365 Customer Experience Developer II

TruGreen; United States; On-site; USD 66,000 - 110,000; Full time

Job summary

TruGreen is seeking an IT Dynamics 365 Developer II to lead full lifecycle development of our Dynamics 365 platform, from estimation to testing and support. You will align with IT Architecture and Software Development teams to shape the Dynamics roadmap and deliver on the vision.

You will work with business units to build CRM solutions, configure features across Sales, Customer Service and Customer Insights, and ensure seamless integration with external systems via SOAP/REST APIs.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field or 5+ years of equivalent work experience.
• 5+ years of in-depth experience with core Microsoft Dynamics CRM/365 modules (Sales, Customer Service and Customer Insights).
• Dynamics 365 CE/CRM cloud experience preferred.
• Hands-on experience with Power Platform components (Power Apps, Power Automate, Power BI).
• Experience with Agile development and Azure DevOps.

Responsibilities

• Collaborate with Architects, Developers, BAs and Business users to deliver software solutions on Dynamics 365.
• Develop, implement, configure features on Dynamics 365 Sales/Customer Service/Customer Insights.

Skills

Dynamics CRM/365

Power Platform

Azure DevOps

Agile methodologies

Education

Bachelor's degree in CS/IS or related field

Tools

Azure DevOps

SOAP/REST APIs

Power Apps

Power Automate

Power BI

Job description

IT Dynamics 365 Customer Experience Developer II to fulfill full lifecycle technical development of Trugreen’s Dynamics 365 platform including estimation, development, testing and support. This position will work closely with IT and internal Business teams to build out Trugreen’s Dynamics 365 roadmap and implement that vision alongside Trugreen’s IT Architecture and Software Development team(s).

Responsibilities:

• Work with Architects, Development team, Business Analysts, and Business users to produce software solutions
• Develop, implement, and configure approved requests for application features on the Microsoft Dynamics 365 Sales/Customer Service/Customer Insights platforms
• Contribute to help the team to maintain support for the Microsoft Dynamics 365 Sales/Customer Service/Customer Insights platforms to enhance user experience
• Develop scripts, identify, and resolve application bugs on Microsoft Dynamic 365 projects and Customer Insights-based
• Contribute to code reviews, best practices, and CRM customization standards to be utilized on Dynamics CRM
• Build and configure CRM forms, views, dashboards and workflows, plugins, web resources/scripts
• Build, update, and configure Customer Insights artifacts to help support the Marketing Team
• Build endpoints to integrate Dynamics with external systems and sources using SOAP, XML, and REST APIs along with different integration patterns
• Create and maintain schema and code to support system/program requirements and adhere to company standards, policies, and procedures
• Create and maintain appropriate user and technical documentation, in addition to support playbooks
• Work with clients to resolve problems in a timely manner and elevate as appropriate
• Work independently, balance multiple/competing priorities, and execute accordingly
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Education and Experience Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or related field of study or 5+ years applicable equivalent work experience
• Should have 5+ years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules (Sales, Customer Service and Customer Insights)
• Dynamics 365 CE/CRM cloud experience preferred
• Hands on Experience with and/or Knowledge of the Power Platform components (Power Apps, Power Automate, Power BI)
• Experience with agile development and source control management through Azure DevOps
• Experience in the design, maintenance and implementation of web applications that interact with database systems
• Experience working with business, engineering, and product teams to translate visions and requirements to Application Development teams

Knowledge, Skills, and Abilities:

• Think strategically and balance short-term needs with longer-term business priorities
• Quick learner who can adapt to changing priorities
• Self-Driven team player, with a very strong work ethic and high energy able to work effectively independently or collaboratively with end-users, clients, implementation/developers while maintaining professionalism
• Must demonstrate initiative and ownership of assigned responsibilities
• Be familiar with Agile/Scrum methodologies and best practices
• Excellent verbal, written, computer, technical communication, and presentation skills
• Possess strong task management and communication skills
• Demonstrated ability to manage multiple tasks and/or projects to meet short turn-around times while effectively adhering to strict quality control standards
• Possess project experience regarding estimates and deliverables with a high degree of accountability
• Microsoft Dynamics Certifications a plus

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Low to moderate

Adverse Conditions

• Minimal

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$65,979.00 - $109,965.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).