Manager, Associate Experience & Organizational Effectiveness

TruGreen; Franklin (TN); Hybrid; USD 79,175 - 131,958; Full time

Job summary

A leading lawn care service provider is seeking a Manager, Associate Experience & Organizational Effectiveness. This hybrid role involves leading the engagement and experience strategies within the organization. Key responsibilities include analyzing feedback and data, supporting leadership development initiatives, and aligning talent processes with company culture and performance. The ideal candidate will have a Master’s degree and a proven track record in organizational effectiveness, ensuring a positive and engaging associate experience.

Qualifications

• Master’s degree in Industrial-Organizational Psychology strongly preferred.
• 5+ years of experience in engagement, organizational effectiveness, or HR consulting.
• Experience analyzing survey and engagement data is preferred.

Responsibilities

• Lead the design and implementation of the enterprise listening strategy.
• Analyze engagement data to uncover trends and translate findings into insights.
• Support the advancement of leadership capability and associate experience.

Skills

Engagement analysis

Leadership development

Data interpretation

Project management

Communication

Collaboration

Education

Master’s degree in Industrial-Organizational Psychology

Related fields like Organizational Development

Tools

Survey visualization tools

Job description

Manager, Associate Experience & Organizational Effectiveness

Join to apply for the Manager, Associate Experience & Organizational Effectiveness role at TruGreen.

Hybrid role based out of our Support Center in Franklin, TN, with Monday through Thursday in the office and Fridays as designated work-from-home days.

The Manager, Associate Experience & Organizational Effectiveness serves as a strategic partner and subject matter expert in engagement and experience. This role helps leaders strengthen associate experience, leadership capability, and business performance through insights gained from key listening touchpoints—such as the annual engagement survey, onboarding and offboarding feedback, and moments that matter.

Acting as an internal consultant, the Manager supports business and HR leaders in identifying opportunities for growth, team development, and enhanced associate connection. They lead the overarching listening strategy for the organization and ensure that engagement insights are embedded across all talent processes, creating alignment between culture, capability, and performance.

Key Responsibilities

• Lead the design, implementation, and continuous improvement of the enterprise listening strategy, including annual surveys, pulse checks, onboarding, and offboarding feedback.
• Analyze quantitative and qualitative data to uncover meaningful trends and translate findings into actionable insights.
• Build dashboards, reports, and communication tools that enable leaders to understand, act on, and sustain engagement outcomes.
• Ensure consistency, governance, and confidentiality in the management of all listening tools and processes.

Organizational Effectiveness & Enablement

• Support the advancement of leadership capability and associate experience through targeted initiatives that promote accountability, collaboration, and performance.
• Partner with leaders to identify and implement solutions that strengthen team dynamics and organizational health.
• Apply engagement and experience insights to drive improvements in leadership behaviors, culture, and performance outcomes.
• Contribute to the continuous improvement of Talent, Learning & Experience (TLE) practices by integrating engagement and OE insights into enterprise initiatives.
• Manage the execution of engagement and organizational effectiveness initiatives from design through delivery and measurement.
• Coordinate cross-functional teams, establishing objectives, action plans, and timelines that ensure alignment with business priorities.
• Develop scalable tools, playbooks, and templates that help leaders take consistent action and measure progress.
• Deliver compelling presentations and communications that clearly convey outcomes, recommendations, and business impact.

Consulting & Partnership

• Serve as a trusted consultant to leaders across the business, providing expert guidance on associate engagement, development, and team effectiveness.
• Leverage engagement and experience data to identify patterns, strengths, and opportunities that drive leadership growth and organizational performance.
• Partner with HR Business Partners and Talent, Learning & Experience leaders to embed insights into leadership development, learning programs, and performance practices.
• Design and facilitate team sessions, leadership discussions, and development experiences that enhance culture and collaboration.
• Consultative Influence – Trusted advisor who uses insights and expertise to guide leaders toward meaningful, measurable action.
• Engagement & Experience Expertise – Deep understanding of what drives associate satisfaction, leadership effectiveness, and business outcomes.
• Analytical Thinking – Skilled in interpreting and connecting data to business context and strategy.
• Program & Project Management – Plans and executes complex initiatives using structured, repeatable methods.
• Facilitation & Communication – Engages, educates, and inspires leaders and teams through storytelling and clarity.
• Collaboration & Relationship Building – Partners across levels and functions to enable alignment and impact.
• Organizational Agility – Navigates change effectively and adapts priorities in response to evolving business needs.

Education & Experience Requirements

• Master’s degree in Industrial-Organizational Psychology strongly preferred; related fields such as Organizational Development, Human Resources, or Business may be considered.
• 5+ years of experience in engagement, organizational effectiveness, talent management, or HR consulting.
• Demonstrated ability to translate engagement data and associate feedback into actionable business insights.
• Proven experience advising or supporting leaders on development, culture, and team performance.
• Proficiency in analyzing survey and engagement data; experience with visualization tools preferred.

Pay Ranges

$79,175.00 – $131,958.00

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities
• Occasionally required to:
  • Lift or move up to 10 lbs.
  • Stoop, kneel, crouch or crawl.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level - Low to moderate
• Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

Veteran Support Statement

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Diversity & Inclusion Commitment

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity Statement

We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

Location Requirement

You MUST BE physically located in the United States while performing this job.

Privacy & Data Collection

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information for compliance with state and federal law, evaluating your candidacy, and verifying background checks. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. For more information, visit the disclaimer at https://trugreenjobs.com/us/en/disclaimer.