IT Divisional Program Manager (Wake Forest Baptist and Georgia Markets)

Atrium Health; Winston-Salem (NC); Hybrid; USD 114,000 - 171,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Family benefits

Job summary

Atrium Health is seeking a Senior IT Program/Project Manager for the Enterprise Tech Field Services group. This hybrid role supports the Wake Forest Baptist Market in North Carolina and additional markets, with periodic travel to sites.

Responsibilities include aligning technology programs with clinical and operational priorities, coordinating cross-functional teams, managing budgets and scopes, and communicating project status to senior leaders.

Qualifications

• Bachelor’s degree in Information Technology or related field is required.
• Typically requires 7 years in project management, with at least five years overseeing large complex projects (over $1M).
• Proven track record delivering projects using modern project management methodologies.

Responsibilities

• Ensures IT programs and initiatives align with business, clinical and operational priorities while maintaining enterprise standards and governance.
• Serves as single point of accountability between Enterprise Technology and facilities; builds relationships with leadership and stakeholders.
• Coordinates delivery of IT programs at the facility level; partners with PMs, Architecture, Applications, Infrastructure and Field Services teams.
• Oversees high-impact incidents and issues beyond SLA; coordinates vendor engagement for incident resolution and SLA management.
• Provides status updates to facility leadership and senior IT leaders; surfaces constraints and priorities early.
• Supports annual facility technology planning, prioritization and budgeting; reviews contracts and SLAs with IT leadership and procurement.
• Engages with senior leaders and steering committees to report progress and risks; recommends corrective actions.
• Ensures defined business requirements are met within scope; alerts senior management when tolerances are exceeded.

Skills

Analytical thinking

Self-starter

Attention to detail

Delivery-focused

Program management

Team leadership

Stakeholder influence

Communication skills

Education

Bachelor’s degree in Information Technology or related field

Job description

Department

14035 Enterprise Corporate - Enterprise Tech Field Services Wake/GA

Department

14035 Enterprise Corporate - Enterprise Tech Field Services Wake/GA

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

This position will be hybrid and serving the Wake Forest Baptist Market (North Carolina), Navicent Market (Georgia), and Floyd Market (Georgia/Alabama). Monday - Friday 8:00am to 5:00pm is the general schedule for this salaried position. Travel will be required periodically to the various supported sites.

Pay Range

$54.90 - $82.35

Major Responsibilities

• Ensures technology programs, initiatives and operational issues are aligned with local business, clinical and operational priorities while maintaining enterprise standards, timelines and governance
• Acts as a single point of accountability between Enterprise Technology and multiple assigned facilities or divisions. Builds and maintains trusted relationship with facility leadership, clinical leaders, operations and administrative stakeholders.
• Coordinates delivery of enterprise and divisional IT programs at the facility level, ensuring alignment with approved scope, schedule and budget. Partners with IT program Managers, Project Managers, Architecture, Applications, Infrastructure and Field Services teams to drive execution.
• Oversee high-impact incidents and issues that exceed SLA thresholds, ensuring timely communication and resolution. Coordinates vendor engagement for incident resolution, services reviews and SLA management.
• Provides clear, concise status updates to facility leadership and senior IT leaders on program progress, risks, impacts. Ensure facility concerns, constraints, priorities are surfaced early and address appropriately before impacting clinical operations.
• Support annual facility technology planning, prioritization, and budgeting activities. Review vendor contracts and statements of work in partnership with IT leadership and legal/procurement are required.
• Engages extensively with site specific senior clinical and IT leaders, key senior business leaders, and the program/project steering committee to provide timely reports on progress and attainment of business objectives, together with an analysis of potential issues and risks and corrective actions required to ensure projects achieve intended goals.
• Ensure projects have an appropriately defined set of business requirements and that they stay within agreed tolerances with respect to scope and raise an alert to senior management as soon as these tolerances are exceeded so that corrective action can be taken.
• Tracks projects post implementation and survey key stakeholders to ensure that the expected benefits are achieved and reported. Performs project post implementation analysis to establish lessons learned and ensure that these are incorporated in the overall project management approach.

Education

Bachelor’s degree or equivalent knowledge in Information Technology or related field

Certification / License

None Required

Work Experience

Typically requires 7 years in project management, with at least five of these being responsible for large complex projects (above $1M) with a proven record of successful project delivery using expertise in the use of modern project management methodologies.

Knowledge / Skills / Abilities

• Strong analytical thinker able to break down projects into appropriate sub-components.
• Self-starter comfortable taking the initiative and making decisions on the best available information.
• Meticulous with ability to manage project complexity and detail. Ability to identify key elements and define detailed project work-break-down structures to incorporate them into project plans.
• Delivery focused and tenacious with ability to work through the challenges associated with large complex projects to focus on the key project objectives.
• Expertise in industry standard program management methodologies and tools.
• Ability to lead diverse technical resources that possess expertise in different domains.
• Collaborative with ability to form high performing teams from diverse players.
• Strong influencing and persuasion skills with ability to influence peers, superiors, and subordinates.
• Effective communication skills and tools with demonstrated ability to concisely communicate with senior leaders. Key to establishing goals, milestones, priorities, ensuring team members understand work assignments and in communicating project status, risks, and issues to senior management.

Physical Requirements And Working Conditions

Requires extensive amounts of time working at a computer. Operates all equipment necessary to perform the job. Work performed in an office environment and remotely. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Works closely with enterprise leaders, strategists and technical resources across the enterprise, providing oversight of implemented technology and ensures the functional capabilities meet expectations within our facilities and collaborates and coordinates on a divisional portfolio of large, extraordinarily complex, strategic IT programs being executed within a clinically specific set(s) of acute care locations with a division. Develops strong relationships with key stakeholders in facilities, nursing, providers, administration, and senior clinical business leadership through regular status meetings and direct participation in leadership meetings, safety committees and emergency management meetings representing IT. Communicate effectively with senior clinical and business leaders and provide guidance and education to end users through various forums while focusing on multiple project objectives, timelines, potential service impacts, and changes in workflow. Provides senior IT leadership, program/project steering committee and IT Business Consultants updates on program/project strategy, direction, and changes. Participates and consults on delivery of site-specific projects contained in the IT project portfolio to ensure they meet strategic and business requirements. Tracks key project milestones and recommends adjustments as needed. Partners with senior leadership to identify and prioritize opportunities for effective utilization of IT resources to achieve the goals of the enterprise.