IT Director of Operations

TieTalent; Franklin (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company in Franklin, TN, is seeking a Director of IT to oversee operations across multiple companies. The ideal candidate will have exceptional customer support skills and a proven track record in IT leadership. Responsibilities include managing daily logistics, supervising teams, and ensuring compliance with IT policies. This role requires strong leadership and problem-solving abilities, along with expertise in various technologies. Join a collaborative environment that values professional growth and offers competitive compensation.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee recognition and appreciation initiatives

Qualifications

• Proven experience managing and developing personnel.
• Background in IT operations or IT department leadership.

Responsibilities

• Oversee daily department logistics and help desk operations.
• Supervise a team of 3 direct reports.
• Lead systems implementation and integration projects.

Skills

Leadership

Analytical

Problem-Solving

Communication

Collaboration

Tools

MacOS

Salesforce

JumpCloud

Dialpad

DocuSign

Job description

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Job Summary

As the Director of IT, you will coordinate and oversee all day-to-day operations across the Wesley, LLC umbrella of companies. We’re seeking a motivated, experienced professional with exceptional customer support abilities and professionalism who thrives in a fast-paced and evolving environment.

About

JOB DESCRIPTION

Title: IT Director of Operations

Department: IT & Security

Reports to: Chief Information Officer

Job Summary

As the Director of IT, you will coordinate and oversee all day-to-day operations across the Wesley, LLC umbrella of companies. We’re seeking a motivated, experienced professional with exceptional customer support abilities and professionalism who thrives in a fast-paced and evolving environment.

Duties & Responsibilities

• Oversee daily department logistics and help desk operations
• Represent the department in executive-level meetings
• Present strategic initiatives, KPIs, and department performance metrics to executive leadership
• Supervise a team of 3 direct reports
• Foster a culture of collaboration, responsiveness, and professionalism
• Ensure completion of monthly, quarterly, and yearly departmental goals
• Serve as the top-level escalation point for the IT team
• Conduct regular system audits and ensure compliance
• Maintain technology stock levels in accordance with company policy
• Support Legal and Executive teams with technology-related project needs and litigation
• Coordinate, plan, and lead IT-related projects and initiatives
• Recruit, train, and coach IT Admin and Help Desk teams
• Enforce strict adherence to IT and company policies
• Manage all purchasing for technology systems and hardware
• Lead systems implementation and integration projects
• Oversee IT systems and data operations to ensure efficiency and security
  
  

Required Skills & Abilities

• Strong leadership, analytical, and creative problem-solving skills
• Proven experience managing and developing personnel
• Expertise in MacOS and Apple technologies
• Proficiency with identity management tools (specifically JumpCloud)
• Experience administering Salesforce, Dialpad, and DocuSign technologies
• Strong troubleshooting and systems integration abilities
• Background in IT operations or IT department leadership
• Business-oriented mindset with a people-first leadership style
• Excellent communication and cross-departmental collaboration skills
• Ability to anticipate needs and provide timely support in a fast-moving business environment
• Reliable transportation
• Must be available to work on-site in the Franklin, TN office 4–5 days per week
  
  

BenefitsPerks & Benefits of Working at Wesley, LLC:

• Competitive compensation with opportunities for advancement
• Collaborative, purpose-driven work culture
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee recognition and appreciation initiatives
• Supportive and forward-thinking leadership team
• A mission-focused organization helping consumers achieve financial relief
  
  

In Office Monday - Thursday 9:00 AM - 5:00 PM | Friday 9:00 AM - 3:00 PM

PI7bbf552a73aa-37648-37661106

Nice-to-have skills

• MacOS
• Salesforce
• Franklin, Tennessee
  
  

Work experience

• Head of IT Operations
• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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