IT Director - AI and Automation

Dollar Tree; Chesapeake (VA); On-site; USD 190,000 - 210,000; Full time

Job summary

Family Dollar seeks an IT Director of AI & Automation to lead strategy, development, and deployment of AI initiatives across the retail enterprise. The role drives operational efficiency, enhances customer experience, and optimizes supply chain through ML, generative AI, RPA, and intelligent systems.

The ideal candidate combines deep technical expertise with retail domain knowledge, translating business strategy into scalable, secure AI solutions. 40+ hours weekly, on-site in Chesapeake, VA.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s preferred).
• 10+ years of progressive IT experience, with 3+ years leading AI, ML, or automation programs.
• Experience in retail, omnichannel commerce, or consumer-facing environments.
• Expertise in AI/ML frameworks, data engineering, cloud platforms (AWS, Azure, or GCP), and RPA tools.
• Strong understanding of retail systems (POS, ERP, CRM, inventory, supply chain).

Responsibilities

• Develop and lead multi-year AI and automation roadmap.
• Identify high-value use cases across retail functions.
• Establish KPIs to measure ROI and adoption.
• Oversee AI platforms, ML, RPA, and data pipelines.
• Ensure integration with retail systems (POS, ERP, CRM, inventory).
• Promote scalable cloud-based AI infrastructure and MLOps.

Skills

AI/ML frameworks

Cloud platforms

RPA

Data engineering

Education

Bachelor’s degree in Computer Science / related field

Master’s degree preferred

Tools

AWS

Azure

GCP

Job description

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship

The IT Director of AI & Automation will lead the strategy, development, and deployment of artificial intelligence and automation initiatives across our retail enterprise. This role is responsible for driving operational efficiency, enhancing customer experience, optimizing supply chain and merchandising decisions, and enabling data-driven innovation through advanced technologies including machine learning, generative AI, robotic process automation (RPA), and intelligent systems.

The ideal candidate combines deep technical expertise with retail domain knowledge and strong leadership capabilities to translate business strategy into scalable, secure, and high-impact AI solutions.

Principal Duties & Responsibilities:

• Develop and execute a multi-year AI and automation roadmap aligned with corporate and digital transformation strategies.
• Identify high-value use cases across merchandising, supply chain, store operations, e-commerce, marketing, customer service, and corporate functions.
• Establish KPIs to measure ROI, adoption, and performance of AI initiatives.
• Oversee architecture, development, and integration of Agentic AI platforms, AI/ML, RPA solutions, and data pipelines.
• Ensure solutions integrate with retail systems such as POS, RMS, ERP, CRM, inventory management, and e-commerce platforms.
• Champion scalable cloud-based AI infrastructure and MLOps best practices.
• Ensure compliance with data governance, cybersecurity, and privacy regulations.
• Lead deployment of intelligent automation in areas including:
  • Demand forecasting & inventory optimization
  • Pricing & promotion optimization
  • Merchandising performance
  • Store operations performance
  • Contract Management
  • Automated customer support (chatbots, virtual agents)
  • Back-office process automation
• Partner with Data & Analytics teams to enhance predictive modeling, personalization, and recommendation engines.
• Promote responsible AI practices, model transparency, and ethical AI standards.
• Collaborate with Merchandising, Supply Chain, Digital Commerce, Finance, HR, and Store Operations leadership.

Position Requirements:

• Office work environment, 40+ work hours per week
• On Call Support

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s preferred).
• 10+ years of progressive IT experience, with 3+ years leading AI, ML, or automation programs.
• Experience in retail, omnichannel commerce, or consumer-facing environments.
• Expertise in AI/ML frameworks, data engineering, cloud platforms (AWS, Azure, or GCP), and RPA tools.
• Strong understanding of retail systems (POS, ERP, CRM, inventory, supply chain).

“Projected Salary Range: $190,000 - $210,000”.

Family Dollar is anequal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makeall employment decisions without regard to any protected status. We are committed tocomplying withthe Americans with Disabilities Act (ADA) and providing reasonableaccommodations to qualified individuals with disabilities.

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

IT Engineering

Family Dollar