IT Desktop Technician

Lensa; Pikesville (MD); On-site; Full time

Job summary

Join a recognized Consulting Engineering firm as an IT Desktop Technician where you will ensure that hardware, software, networks, and servers function effectively. You will provide direct help-desk support and collaborate with external vendors to maintain IT infrastructure. The ideal candidate will have a solid background in IT support and effective communication skills, with a focus on delivering quality service and adherence to security policies.

Benefits

PTO and Paid Holidays

Health Benefits

Annual Profit Sharing Bonus

401(k) with employer match

Qualifications

• Minimum 3 years of direct IT experience supporting over 100 users.
• Familiar with Windows 10/11 and Windows Server.
• Experience in Active Directory administration.

Responsibilities

• Ensure computer hardware/software and networks operate consistently.
• Provide direct help-desk support to users across the organization.
• Setup and maintain computer workstations and network infrastructure.

Skills

Troubleshooting

Network Security

Help Desk Support

Operating System Management

Interpersonal Skills

Education

Associate’s Degree in Information Technology/Systems

CompTIA A+ Certification

Job description

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Lensa partners with DirectEmployers to promote this job for Tai Corp.

TAI Engineering is a nationally-recognized Consulting Engineering firm headquartered in Owings Mills, MD. TAI provides Engineering, Management, and Technical Services to industry throughout the United States. TAI specializes in servicing the Bio/Pharma, Chemical, Food/Beverage, Power Generation/Distribution, Manufacturing, and Buildings/Facilities markets.

Here's a Taste Of What You'll Be Doing

The IT Desktop Technician will ensure that computer hardware and software, as well as networks and servers, work consistently and correctly. In addition, will setup/configure new PCs and applications, configure networks and databases, troubleshoot and resolve help desk tickets, and provide assistance to end users. This role will coordinate between the company and external vendors regarding IT-related infrastructure and development. The IT Desktop Technician will also consult with employees on any issues that may arise and advise about potential fixes and/or workarounds. The following duties are typical of the position but are not all-encompassing. This position is expected to perform all duties required to deliver a quality product and customer service on schedule.

• Provide direct help-desk support to users across the organization using ticketing application.
• Conduct IT orientation for new employees while explaining and following the IT Operational and Security Policy.
• Manage disabling/deleting accounts upon employee termination and manage all associated email and data transfer that is required.
• Create and maintain documentation and checklists for IT processes and procedures, and keep them up to date.
• Ensure that employees’ workstations successfully connect to the network and access business-critical data at all times, including local, remote, and home office locations.
• Setup, configure, and maintain computer workstations, laptops, and network infrastructure including servers, managed switches, firewalls, wireless access devices, cabling, etc.
• Ensure desktops and laptops are kept up to date with Operating System and 3rd party patches – and troubleshoot any issues that arise with patch installation
• Install, monitor, and maintain anti-malware software and security updates on all devices.
• Configure network security settings and connect peripheral devices, including multifunction printers, plotters, scanners, etc. that are used by staff.
• Set up and troubleshoot hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Maintain a high level of IT security throughout the organization by following the Information Security Policy, monitoring access logs, and building security procedures.
• Create and maintain Operating System images and utilize those images for quick deployment of new and/or replacement desktops and laptops.
• Coordinate with third parties (Dell, Microsoft, etc.) for support assistance.
• Implement, monitor, and maintain conference room A/V systems.
• Support the organization by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.
• Identify issues with new hardware or software and work with users to quickly resolve issues and prevent delays.
• Track and maintain hardware and software inventory.
  
  

You'll Be a Perfect Fit If You Have

• Associate’s Degree in Information Technology/Systems or related field
• CompTIA A+ certification and/or Microsoft certification is preferred
• Minimum 3 years of direct IT experience supporting over 100 users, with comprehensive knowledge of all specified requirements in the job description
• Minimum 3 years troubleshooting experience and knowledge of network services/concepts including, but not limited to VLAN, DNS, DHCP, VPN, and TCP/IP
• Must be able to work regular business hours in the office, Monday through Friday
• Experience with Windows 10/11 and Windows Server operating systems (including, but not limited to Windows Server features such as Hyper-V, IIS, and SQL)
• Proficiency in Active Directory administration
• Experience with the administration of File/Print Servers (including, but not limited to setting up permissions and drivers according to Microsoft best security practices) is preferred
• Experience with administrating Microsoft 365 and Azure/Entra ID environments
• Ability to perform intermediate hardware level repairs as needed to desktops, laptops, and printers
• Knowledge of hardware and software configuration for desktops, laptops, and peripherals
• Ability to run network cabling as needed and terminate/test network cables/connections
• Extensive familiarity with information security practices and procedures to protect organization data from security breaches or corruption
• Effective and proven written and verbal communication skills – including, but not limited to writing policies, standard operating procedures, and step by step instructions for the company
• Effectively prioritize and manage their own schedules
• Ability to effectively multi-task, support, and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system
• Strong interpersonal skills.
• Presents themself professionally and focused on serving the needs of the staff
• Self-motivated and responsive
• Ability to present ideas and concepts verbally and in writing; ability to correspond in effective, clear, and concise verbal and written communications.
  
  

Compensation & Benefit Offerings

• Hourly range - $30-37/hr (based upon experience)
• Annual Profit Sharing Bonus (variable depending on firm’s performance, employee performance, and tenure).
• PTO and Paid Holidays
• Health Benefits: Employee through family level coverage for medical, dental, and vision insurances. Company funded life and long-term disability insurances. Short Term Disability, FSA, HSA, EAP, and supplemental life insurances (employee – family) are also available!
• 401(k)with employer match.
  
  

If you're interested in learning more about TAI Engineering and what made us a top-20 partner to the manufacturing sector per Engineering News Record (ENR), please visit us at www.taiengineering.com.

TAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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