IT Desktop Technician

Jobs via Dice; Fort Wayne (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking for an IT User Support II in Fort Wayne, IN, to deliver technical support and resolve end-user issues efficiently. The ideal candidate will be passionate about customer service, demonstrate excellent communication skills, and possess a solid grasp of troubleshooting techniques. This role is essential for maintaining operational efficiency and enhancing user experiences.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Intermediate level of experience in IT support roles is recommended.
• Proficiency in using Microsoft Office Suite is required.
• Excellent written and oral communication skills valued.

Responsibilities

• Provide technical assistance and support for issues related to systems, software, and hardware.
• Install and repair computer hardware and software.
• Diagnose problems with networks, applications, and cloud systems.

Skills

Windows 10

Windows 11

O365

Active Directory

Troubleshooting

Hardware support

High Volume Ticketing

Education

Highschool Diploma or GED

Job description

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Description

The IT User Support II will perform a variety of activities in one or more of the following and/or related areas:

Description

The IT User Support II will perform a variety of activities in one or more of the following and/or related areas:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Install, modify, and repair computer hardware and software.

Diagnose technical problems with networks, applications, and cloud systems.

Clearly, communicate the problem solving/support process with end users via a ticketing system.

Delegate and engage the appropriate resources to ensure issue resolution.

Desired Skills:

Passion for enriching the lives of others through the resolution of end-user issues

Customer-centric view on delivering service and support.

Experience as a help desk technician or customer support role.

A tech-savvy individual with a passion for life-long learning.

Clear communication skills.

Calm demeanor in times of high workload.

Requirements:

Excellent written and oral communication skills; comfortable presenting ideas and concepts

Ability to work independently and pro-actively

Excellent project management skills

Must be detail oriented and able to multi-task

Capable of thinking tactically and strategically

Strong 'doer' mentality; ability to drive ideas from concept to completion

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)

Elementary English proficiency communication skills necessary

Highschool Diploma or GED

Skills

Windows 10, Windows 11, enterprise application, O365, Active directory, Troubleshooting, hardware support, High Volume Ticketing

Top Skills Details

Windows 10,Windows 11,enterprise application,O365,Active directory, Troubleshooting, hardware support, High Volume Ticketing

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fort Wayne,IN.

Application Deadline

This position is anticipated to close on Jul 3, 2025.

>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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