IT Desktop Technician

MedStar Health; Fort Wayne (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

MedStar Health is seeking an IT User Support II to provide technical assistance and support for various computer systems and issues. The role requires a customer-centric approach, technical proficiency in troubleshooting, and strong communication skills. This is a fully onsite position in Fort Wayne, IN, offering competitive pay and benefits. Candidates should have a high school diploma or equivalent and experience in customer support roles.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

PTO, Vacation or Sick Leave

Qualifications

• Customer-centric view on delivering service and support.
• Experience as a help desk technician or customer support.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Diagnose technical problems with networks and applications.

Skills

Windows 10

Windows 11

Troubleshooting

Active directory

High Volume Ticketing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

*Description*
The IT User Support II will perform a variety of activities in one or more of the following and/or related areas:
*Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
*Install, modify, and repair computer hardware and software.
*Diagnose technical problems with networks, applications, and cloud systems.
*Clearly, communicate the problem solving/support process with end users via a ticketing system.
*Delegate and engage the appropriate resources to ensure issue resolution.
Desired Skills:
*Passion for enriching the lives of others through the resolution of end-user issues
*Customer-centric view on delivering service and support.
*Experience as a help desk technician or customer support role.
*A tech-savvy individual with a passion for life-long learning.
*Clear communication skills.
*Calm demeanor in times of high workload.

Requirements:
*Excellent written and oral communication skills; comfortable presenting ideas and concepts
*Ability to work independently and pro-actively
*Excellent project management skills
*Must be detail oriented and able to multi-task
*Capable of thinking tactically and strategically
*Strong 'doer' mentality; ability to drive ideas from concept to completion
*Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
*Elementary English proficiency communication skills necessary
*Highschool Diploma or GED
*Skills*
Windows 10, Windows 11, enterprise application, O365, Active directory, Troubleshooting, hardware support, High Volume Ticketing
*Top Skills Details*
Windows 10,Windows 11,enterprise application,O365,Active directory, Troubleshooting, hardware support, High Volume Ticketing
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Fort Wayne,IN.
*Application Deadline*
This position is anticipated to close on Jul 3, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.