IT Desktop Support Specialist

Aisin-North-Carolina-Corporation-; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

AISIN North Carolina is seeking an IT Desktop Support Specialist to provide end-user IT support for servers, desktops, printers, and network devices. The role includes software deployments, security updates, and ticket-based service delivery.

The candidate should have 0–2 years in IT, strong customer service, and relevant certifications (MCSE, A+, Network+). On-site work in Durham, NC is required, with occasional travel as needed.

Qualifications

• Bachelor's degree or equivalent experience required.
• MCSE, CompTIA A+, Network+ or equivalent certifications preferred.
• 0–2 years IT or related experience with end-user support expected.

Responsibilities

• Administer and maintain servers, desktops, printers, routers, switches, firewalls, phones, smartphones, software deployment, and security updates and patches.
• Review action requests, resolve IT service tickets, and document resolutions.
• Support LANs, WANs, network segments, internet and intranet systems.
• Maintain network and system security at the end-user interface point.
• Ensure network connectivity across LAN/WAN and communicate with IT leadership.
• Coordinate equipment repair with service vendors to minimize downtime.
• Provide installation, configuration, and maintenance of software and hardware for end users.
• Ensure all tickets are completed within designated timeframes.
• Maintain high service delivery metrics and positive user feedback.
• Maintain relationships with vendors to ensure efficient service delivery.

Skills

End User Support

Tier 2 Troubleshooting

Customer Service

Education

Bachelor's degree in Technical field or equivalent experience

MCSE

CompTIA A+

Network+

Tools

Windows OS

Active Directory

LAN/WAN basics

MS Office

Job description

4112 Old Oxford Highway, Durham , North Carolina 27712 , United States

Job Description

Job Title: IT Desktop Support Specialist

Company: AISIN North Carolina

Department: IT

Position Summary

The IT Desktop Support Staff Member is responsible for IT support to end users for servers, computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Administer and maintain servers, desktop/laptop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, and security updates and patches.
• Review action and resolve IT service requests assigned and document the resolution and action taken.
• Support LANs, WANs, network segments, internet, and intranet systems.
• Maintain network and system security at the end user interface point.
• Ensure network connectivity throughout the company's LAN/WAN infrastructure meets end user needs and communicate to IT senior staff.
• Repair hardware or network with service vendors as necessary to ensure continuity of service.
• Provide sustainment, support, and the installation, configuration, and maintenance of the software and hardware being used by the end users.
• Ensure that all tickets are completed within the designated time frame.
• Maintain high service delivery metrics and positive feedback.
• Maintain a positive relationship between the IT department and external service and hardware vendors to ensure service is received efficiently and effectively.
• Maintain technical knowledge of IT functions that are under the support of the IT desktop staff.

Required Skills and Abilities

Essential Skills and Experience:

• 0-2 years of experience in an IT or related role.
• Demonstrate experience and success with supporting end users and Tier 2 troubleshooting problems.
• Demonstrated track record of excellence in customer and/or end user support.

Education/Training/Certifications

• Bachelor's degree in Technical field or equivalent experience.
• Must be certified in MCSE, CompTIA A+, Network+ or equivalent experience.

Requirements

Travel Requirements

• Approximately 0 %
• Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
• Must maintain an acceptable attendance record.
• Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.

Position Type

Full-time

undefined

Employer Privacy Policy

Equal Employment Opportunity Statement

The policy of AISIN is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, physical or mental disability, sexual orientation, gender identity/expression, veteran status or any other characteristic protected by federal law. Additionally, AISIN is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search, email us at [e-mail] or call us at (734)-453-5551. Please provide a description of the specific accommodation you are requesting as well as the job title of the position for which you are applying.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service