IT/Property Specialist

Insights Training Group, LLC; Prestonsburg (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical – 3 Tier Options

Health Savings Account

Employer Paid Life and AD&D

Tuition Reimbursement

12 Paid Holidays

Bereavement Leave

Sick Time & Vacation Time

401K - Safe Harbor match

Job summary

Insights Training Group, LLC in Prestonsburg, KY is hiring a Computer Support Specialist to maintain the Center’s computer information system and ensure daily data processing needs are met. You will support AD, domain controllers, VPN/Citrix connectivity, Windows applications, and help desk tasks.

The role requires 3+ years of computer experience, Associate degree preferred, and strong communication and problem-solving skills. Equal opportunity employer; full-time with a benefits package.

Qualifications

• Three (3) years computer experience and working knowledge of MS Office and SQL.
• Ability to provide effective technical support and troubleshoot hardware/software.
• Associate degree preferred; valid driver's license; strong communication skills.

Responsibilities

• Provide support for applications including AD permissions, domain controllers, antivirus, TCP/IP and printing issues.
• Troubleshoot hardware, software and connectivity for mixed environments; respond to trouble calls.
• Install connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Plan and manage operation of the Center’s computer information system and related management systems.
• Maintain security controls and perform preventative/corrective maintenance on hardware and systems.

Skills

Active Directory

Domain Controllers

Troubleshooting

Windows applications

Networking basics

Verbal & written skills

Public speaking

Problem solving

Education

Associate degree

Tools

Active Directory

VPN

Citrix

Telnet

Dial-up connections

Microsoft Office

MS SQL

Backup software

Windows Server

Internet Information Services (IIS)

Job description

Description

We have an exciting new job opportunity for you at the

• We offer a competitive salary and a full comprehensive benefit package to full-time employees:
• Medical – 3 Tier Options -
• Health Savings Account –
• Employer Paid Life and AD&D
• 1 x annual Earnings·
• Employer Paid Short-term Disability·
• Employer Paid Long-term Disability·
• Voluntary Life Insurance
• Voluntary Accident and Critical Illness·
• Employee Assistance Program· 401K - Safe Harbor match of 100% up to 3% of pay and then 50% on the next 2% of pay·
• Tuition Reimbursement·
• 12 Paid Holidays

Description

We have an exciting new job opportunity for you at the Carl D Perkins Job Corps Center! We are currently seeking energetic, talented applicants! At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusiveness, service, integrity, community, and family. Come join our amazing team!

• We offer a competitive salary and a full comprehensive benefit package to full-time employees:
• Medical – 3 Tier Options -
• Health Savings Account –
• Live Health Online·
• Dental· Vision·
• Employer Paid Life and AD&D
• 1 x annual Earnings·
• Employer Paid Short-term Disability·
• Employer Paid Long-term Disability·
• Voluntary Life Insurance
• Voluntary Accident and Critical Illness·
• Employee Assistance Program· 401K - Safe Harbor match of 100% up to 3% of pay and then 50% on the next 2% of pay·
• Tuition Reimbursement·
• Bereavement Leave
• Sick Time· Vacation Time·
• 12 Paid Holidays

Equal Opportunity Employer, including veterans and individuals with disabilities.

Position: Computer Support Specialist

Department: Administration

Reports to: F & A Director

FLSA Status: Exempt

Job Summary: Responsible for objectives, supervision and production of the Center’s computer information system. Assures the daily operational data processing needs of the Center are met.

Duties

• Provide support for variety of applications and activities, including configuring Active Directory permissions, Domain Controllers, Antivirus, TCP/IP, troubleshooting client connectivity, resolving printing issues, installing, configuring and troubleshooting Windows applications.
• Ability to troubleshoot hardware, software and connectivity for mixed environment.
• Responsible for providing effective technical support.
• Responsible to respond to initial trouble calls.
• Responsible for installing connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Responsible for determining & implementing software and hardware resolutions.
• Plans, directs and controls operational and maintenance of the Computer Information System and Management Systems.
• Reviews all logical access controls for information systems to ensure that all sensitive data (including transmissions, files, tapes, or reports) is protected.
• Initial setup of computers including loading operating systems, all applications that will be utilized by the end user and configuring multiple software environments on a per-user basis.
• Tests and debugs programs and systems by analyzing to determine likely problem areas.
• Performs necessary steps for generating and installing new software releases.
• Upgrades hardware and software as equipment requires.
• Provides end user training on PC and Network basics, applications including, but not limited to, e-mail, Microsoft Office, Windows operating systems, and web-based applications.
• Develops procedures in written form for control of the Information System.
• Acts as liaison with hardware and software vendors.
• Enforces all software standards to ensure the security of data.
• Provides necessary preventative and corrective maintenance on hardware.
• Oversees phone system issues and repairs.
• Ensures all computer equipment is properly maintained.
• Follows the CDSS/CSS plans and procedures daily.
• Adheres to required property controls policies and procedures.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models appropriate employability skills for dress, language, and work habits.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training.
• Performs other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; knowledgeable computer skills of software and hardware; exceptional working knowledge of Internet, Email, Microsoft Office Suite.

Experience: A minimum of three (3) years computer experience. Knowledgeable on MS Office, MS SQL, Citrix, Windows Operating systems, Internet Information server, AntiVirus and Backup software.

Education: Associate degree in field preferred.

Certificates, Licenses, Registrations: State Drivers’ License

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

We offer equal employment opportunities to all persons without discrimination on the basis of race, color, religion, age, sex (including gender identity and sexual orientation), genetic information, national origin, citizenship status, pregnancy and related medical conditions, physical or mental disability, or past, present, or future service in the Uniformed Services of the U.S., or any other legally protected status.