IT Desktop Support II

IES Electrical; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Flexible medical-dental-vision insurance

Short-term/long-term disability insurance

Paid holidays

Competitive pay

Job summary

A leading IT support company in San Antonio is seeking a skilled desktop support technician for Tier 2 support. Responsibilities include providing support for Windows 10/11 endpoints and Microsoft 365 applications, troubleshooting IT issues, and maintaining a well-documented inventory of IT assets. Candidates should have a minimum of 3 years of desktop support experience and a strong background in communication. The role also values bilingual skills in English and Spanish, enhancing user interaction.

Qualifications

• 3 years of recent desktop or endpoint support experience.
• Experience with hardware and software troubleshooting.
• Strong organizational/time-management skills.

Responsibilities

• Provide Tier 2 desktop and endpoint support.
• Coordinate ordering of new IT equipment.
• Support Microsoft 365 applications.

Skills

Desktop support

Endpoint support

Windows 10/11

Microsoft 365

Communication skills

Bilingual (English & Spanish)

Education

Associates Degree in Computer Science or related field

Tools

Atera

Freshworks Service Desk

Job description

Job Summary

• Provide Tier 2 desktop and endpoint support for laptops, desktops, and peripheral devices
• Diagnose, research, and resolve complex hardware, software, and operating system issues
• Support and maintain Windows 10/11 endpoints managed through Atera
• Create, modify, and maintain user accounts in Active Directory and Entra ID in accordance with approved access control policies
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Provide clear technical instructions when rendering user support
• Order, provision, activate, and maintain wireless devices, including cell phones and mobile hotspots
• Coordinate ordering of new computers, monitors, and related IT equipment in accordance with procurement standards
• Maintain accurate inventory of all IT assets, including computers, mobile devices, and peripherals
• Track asset lifecycle status, assignments, warranties, replacements, and decommissioning
• Support endpoint security requirements, including device compliance, encryption, and update enforcement
• Assist with hardware upgrades, refresh cycles, and system conversions
• Support and troubleshoot printers, scanners, mobile devices, and other end-user peripherals
• Adheres to company policies & procedures for IT practices, company information
• Support ongoing IT initiatives such as operating system upgrades, application rollouts, and security updates
• Maintain accurate and timely documentation in Freshworks Service Desk ticketing system in accordance with IT policies and procedures
• Participate in required IT and security training and knowledge-sharing activities
• Adhere to IES IT standards, security policies, and confidentiality requirements, including protection of PII
• Perform additional duties as assigned by immediate supervisor.

Qualifications

• Associates Degree in Computer Science or related field; or equivalent work experience.
• Minimum 3 years recent desktop or endpoint support experience.
• Experience supporting Windows 10/11 endpoints and Microsoft 365 services.
• Working knowledge of endpoint monitoring and management tools (Atera preferred).
• Experience with hardware and software troubleshooting, upgrades, and conversions.
• Familiarity with remote support tools and service desk platforms.
• Strong written/verbal communication skills and organizational/time-management skills.
• Ability to interact effectively in supporting users via phone and internet-based tools and maintaining confidentiality of company and employee information.
• English & Spanish fluency (spoken/written) a plus.
• Successfully pass pre-employment (post-offer) background check, drug test, and MVR check.

Company Overview

IES Commercial, Inc. – DBA IES Electrical, a subsidiary of IES Holdings, Inc. (IES), an equal opportunity/affirmative action employer. IES is traded on the NASDAQ under the symbol IESC. IES Commercial, Inc. operates diverse business units across the United States, each focusing on distinct market segments and geographies, with some business units operating nationally. Safety is Priority One – and our record shows it.

Benefits

401(k) Retirement Plan with company discretionary match, flexible medical-dental-vision insurance, short-term/long-term disability insurance, basic life/AD&D insurance, paid holidays, and highly competitive pay in addition to paid-time off.

Accessibility

If you need an accommodation as part of the employment process please contact IES Commercial & Industrial Division Human Resources at Phone: [phone].

IES is an Equal Opportunity Employer - Minorities/Females/Gender Identity/Sexual Orientation/Individuals with Disabilities/Protected Veterans.

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