IT Desktop Support Engineer

Axiom Technologies Pty Ltd.; Boise (ID); On-site; USD 52,000 - 72,000; Full time

Job summary

Axiom Technologies is seeking an IT Desktop Support Engineer in Boise, Idaho, to provide on-site and on-call support for desktops, laptops, printers, and mobile devices. The role includes incident response, OS/software maintenance, and asset documentation, ensuring efficient service delivery.

The ideal candidate has a Bachelor's degree or equivalent experience, 2+ years in desktop support, and strong knowledge of Windows OS, Office 365, and networking.

Qualifications

• Bachelor’s degree or equivalent experience in CS/IT or related field.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Proficient with Windows OS, Office 365, and basic networking.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to requests via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software.
• Troubleshoot hardware, software, and peripherals.
• Set up new employee workstations, accounts, and permissions.
• Maintain asset inventory and IT documentation.
• Support remote users with VPN, RDP, connectivity.
• Collaborate with IT teams on escalated issues.
• Follow security protocols and assist with antivirus and patching.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology or related field

Equivalent experience

Tools

ServiceNow

Zendesk

JIRA

Job description

IT Desktop Support Engineer – Boise, Idaho, US.

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Category

Technical