IT Depot Technician I: Hardware Prep & Imaging

R3 LLC; Frederick (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Flexible time off

Community involvement

Job summary

R3 LLC in Frederick, MD is seeking a PC Depot Technician I to join our IT operations team. This entry-level role focuses on preparing, deploying, and maintaining hardware for internal teams and clients, gaining hands-on experience in ITAM and depot operations.

You will configure devices, run basic diagnostics, manage inventory, install OS and standard apps, and collaborate with helpdesk and field teams. This onsite position offers growth in a fast-paced MSP environment.

Qualifications

• Associate’s degree in information technology, Computer Science, or a related field or actively pursuing one.
• Internship or entry-level experience in IT support, desktop support, or hardware-focused roles preferred.
• Familiarity with Windows operating systems; basic exposure to macOS environments is a plus.
• General understanding of hardware components, peripherals, and device connectivity.
• Exposure to ticketing systems and basic IT documentation practices.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Responsibilities

• Configure, image, and prepare desktops, laptops, and mobile devices for internal and client use.
• Perform basic diagnostics, repairs, upgrades, and component swaps on computers and peripherals.
• Assist with receiving, staging, packaging, shipping, and tracking IT hardware.
• Maintain accurate inventory records for devices, parts, and accessories using ITAM tools.
• Install operating systems, software, and standard applications according to documented procedures.
• Provide basic technical assistance to internal users or support teams as needed.
• Document device configurations, setups, and notable issues in ticketing or asset systems.
• Maintain a clean, organized, and efficient depot workspace.
• Collaborate with helpdesk, engineering, and operations teams to support device readiness and deployments.
• Participate in occasional onsite or field-based support tasks, as assigned.

Skills

Hands-on hardware

Attention to detail

Troubleshooting

Communication

Organization

Proactive learner

Process adherence

Education

Associate degree in IT/CS

Pursuing IT/CS degree

Tools

ITAM tools

Job description

R3 LLC in Frederick, MD is seeking a PC Depot Technician I to join our IT operations team. This entry-level role focuses on preparing, deploying, and maintaining hardware for internal teams and clients, gaining hands-on experience in ITAM and depot operations.

You will configure devices, run basic diagnostics, manage inventory, install OS and standard apps, and collaborate with helpdesk and field teams. This onsite position offers growth in a fast-paced MSP environment.