IT Configuration & Deployment Specialist
We are seeking a technology-oriented professional with strong customer service skills to join a team supporting the configuration and deployment of Windows and Mac computers. This individual will also assist with basic network and server equipment configurations while ensuring equipment is properly prepared and delivered to end users.
The ideal candidate is detail-oriented, technically curious, and comfortable working in a fast-paced environment where customer service and accuracy are essential.
Key Responsibilities
- Configure and prepare Windows and Mac computers for end users, ensuring systems are properly set up and functioning.
- Coordinate with internal operations teams to receive, configure, prepare, and ship client-purchased hardware and project equipment.
- Communicate professionally with internal teams and clients through email, phone, and instant messaging, including executives and VIP-level contacts.
- Translate customer requests into effective technical solutions while maintaining a high level of customer service.
- Maintain accurate records, time entries, and technical documentation.
- Support and maintain system imaging infrastructure used for operating system and application deployments.
- Assist with hardware validation, driver package deployment, and the preparation of new computer models.
- Utilize imaging tools such as Microsoft Deployment Toolkit (MDT) or Ghost.
- Apply scripting knowledge, including PowerShell or VB, to assist with configuration and deployment processes.
Qualifications
- College degree preferred, but not required.
- 1-2 years of relevant IT, desktop support, hardware configuration, or technical experience.
- Experience working with Windows and Mac operating systems and common business applications.
- Familiarity with computer imaging and deployment technologies is a plus.
- Exposure to PowerShell, VB, or other scripting languages is preferred.
- Strong verbal and written communication skills.
- Customer-service-oriented with the ability to provide a high level of support to end users.
- Strong troubleshooting, problem-solving, and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Motivated to learn new technologies and develop technical skills.