IT Deployment Engineer

GovCIO; Fort Smith (AR); On-site; USD 68,000 - 83,000; Full time

Job summary

GovCIO is seeking a Deployment Engineer to perform IT deployment duties for a government client. The role is based in Fort Smith, AR and will be onsite with travel across the United States and territories.

You will support deployments, coordinate imaging, configure devices, and provide onsite training and remote support via VPN/Citrix. Strong organizational and problem-solving skills are essential, as is a Public Trust clearance.

Qualifications

• Bachelor’s Degree with 0-2 years experience or High school with 6+ years experience.
• Clearance Level: Public Trust.
• Experience with government clients' software, hardware and processes.

Responsibilities

• Perform IT deployments and imaging for devices and laptops.
• Provide onsite support at customer sites and remote VPN/Citrix support.
• Coordinate equipment distribution and workstation setups.
• Support upgrades, patching, and device provisioning via SCCM.
• Assist in asset inventory, disposal and pre/post deployment activities.
• Travel nationwide as required by deployments.

Skills

Deployment

Customer support

Onsite support

Troubleshooting

VPN

Education

Bachelor's degree

High school diploma with experience

Job description

GovCIO is currently hiring for Deployment Engineer to perform IT deployment duties for our government client. This position will be based in Fort Smith, AR and will be an onsite position with travel throughout the United States and territories.

Responsibilities

The primary responsibility of this position is to support deployments. This is a high travel position. When at their home site, employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Set up imaging equipment and utilize it to format laptops for customers during deployments.
• Work with local personnel to determine particular needs on deployments and adjust deployment as necessary.
• Organize distribution of equipment and scheduling of workstation setups.
• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
• Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
• Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather analyze, and report end-user support trends.
• Assist tier 1 Service Desk with answering user calls.
• Other duties as assigned.

Qualifications

Required Skills and Experience

• Bachelor’s Degree with 0 - 2 years, or High school with 6+ years experience.
• Clearance Level: Public Trust

Preferred Skills and Experience

• Experience with the customers, software, and hardware currently in use by our government client.
• Excellent organizational and critical thinking skills.

Posted Salary Range

USD $75,000.00 - USD $75,000.00 /Yr.