IT / DATA SYSTEMS MANAGER

Tisun Beauty; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Benefits Offered

Job summary

Tisun Beauty seeks an experienced IT / Data Systems Manager to oversee and maintain the technology infrastructure supporting our Charlotte-based retail operations. You will ensure reliable, secure, connected systems across stores and headquarters, with a focus on POS, e-commerce, BI, data reporting, and integrations.

Ideal candidates have 5+ years in IT management, hands-on experience with Lightspeed and Shopify, strong data governance, and the ability to lead vendors and cross-functional teams

Qualifications

• Minimum of 5 years of experience in IT management, retail technology, or business systems administration.
• Experience supporting multi-location retail operations.
• Hands-on experience with POS systems and e-commerce platforms.
• Strong understanding of data management, system integrations, and business reporting.
• Experience with SQL, business intelligence tools, or advanced spreadsheet reporting.
• Experience managing technology vendors and outsourced IT specialists.
• Strong troubleshooting, organizational, and project management skills.
• Excellent communication skills with the ability to work with executives, managers, and store employees.

Responsibilities

• Oversee daily operations of company technology systems and software.
• Manage and support retail POS systems, scanners, printers, devices, and network connectivity.
• Maintain business platforms, including Lightspeed, Shopify, CRM, loyalty programs, and workforce management systems.
• Provide technical support to store locations and corporate operations.
• Troubleshoot system issues and coordinate resolutions with external IT vendors.
• Maintain integrations between company systems, including sales, inventory, customer information, pricing, orders, and workforce data.
• Identify and resolve data inconsistencies and synchronization issues.
• Establish and maintain data accuracy standards across business platforms.
• Ensure company systems communicate effectively and reliably.
• Develop and maintain company dashboards, reports, and performance tracking tools.
• Provide accurate business reporting to executive leadership and department managers.
• Monitor sales, inventory, labor, and operational data.
• Improve reporting processes through automation and data analysis.
• Manage technology upgrades, software implementations, and system improvements.
• Evaluate new applications and technology solutions.
• Coordinate outsourced IT specialists, developers, cybersecurity professionals, and network support providers.
• Maintain vendor relationships, service agreements, and technology licenses.
• Ensure technology changes are properly tested and implemented.
• Oversee system access, user permissions, and account management.
• Ensure employee access is established and removed appropriately.
• Coordinate cybersecurity measures, system updates, and backup procedures.
• Support company data privacy and security requirements.
• Maintain appropriate documentation and system procedures.
• Monitor IT spending, software subscriptions, and technology expenses.
• Identify opportunities to improve efficiency and reduce unnecessary technology costs.
• Develop a technology roadmap aligned with company growth.
• Provide recommendations to executive leadership regarding future technology investments.

Skills

IT management

Retail technology

Business systems

Data reporting

Vendor management

Project management

Communication skills

Tools

Lightspeed

Shopify

SQL

BI tools

CRM systems

Workforce management

Job description

Employment Type: Full-Time, Exempt

Compensation: To Be Determined

Benefits: Health Benefits Offered

Reports To: President / CEO

About Tisun Beauty

Tisun Beauty Supply is an established and growing beauty retailer with 30 years of experience. We are dedicated to helping customers express their personal style and feel confident through a wide selection of quality beauty products, including haircare, wigs, extensions, braiding hair, cosmetics, skincare, and beauty accessories.

At Tisun Beauty, we believe our success is driven by our people. We are committed to creating a welcoming, professional, and customer-focused environment while continuing to strengthen our operations and support our company's growth.

Position Overview

Tisun Beauty is seeking an experienced and results-driven IT / Data Systems Manager to oversee and maintain the technology infrastructure and business systems that support our retail operations.

This position will play an important role in ensuring that our systems remain reliable, secure, connected, and efficient across all store locations and company operations.

The ideal candidate will have experience managing retail technology, point-of-sale systems, e-commerce platforms, business intelligence, data reporting, system integrations, and technology vendors.

Key Responsibilities

1. IT & Systems Management

• Oversee daily operations of company technology systems and software.
• Manage and support retail point-of-sale (POS) systems, scanners, printers, devices, and network connectivity.
• Maintain business platforms, including Lightspeed, Shopify, CRM, loyalty programs, and workforce management systems.
• Provide technical support to store locations and corporate operations.
• Troubleshoot system issues and coordinate resolutions with external IT vendors.

2. Data Management & System Integrations

• Maintain integrations between company systems, including sales, inventory, customer information, pricing, orders, and workforce data.
• Identify and resolve data inconsistencies and synchronization issues.
• Establish and maintain data accuracy standards across business platforms.
• Ensure company systems communicate effectively and reliably.

3. Reporting & Business Intelligence

• Develop and maintain company dashboards, reports, and performance tracking tools.
• Provide accurate business reporting to executive leadership and department managers.
• Monitor sales, inventory, labor, and operational data.
• Improve reporting processes through automation and data analysis.

4. Technology Projects & Vendor Management

• Manage technology upgrades, software implementations, and system improvements.
• Evaluate new applications and technology solutions.
• Coordinate outsourced IT specialists, developers, cybersecurity professionals, and network support providers.
• Maintain vendor relationships, service agreements, and technology licenses.
• Ensure technology changes are properly tested and implemented.

5. Security & Compliance

• Oversee system access, user permissions, and account management.
• Ensure employee access is established and removed appropriately.
• Coordinate cybersecurity measures, system updates, and backup procedures.
• Support company data privacy and security requirements.
• Maintain appropriate documentation and system procedures.

6. Budget & Strategic Planning

• Monitor IT spending, software subscriptions, and technology expenses.
• Identify opportunities to improve efficiency and reduce unnecessary technology costs.
• Develop a technology roadmap aligned with company growth.
• Provide recommendations to executive leadership regarding future technology investments.

Qualifications & Requirements

• Minimum of 5 years of experience in IT management, retail technology, or business systems administration.
• Experience supporting multi-location retail operations.
• Hands-on experience with POS systems and e-commerce platforms.
• Strong understanding of data management, system integrations, and business reporting.
• Experience with SQL, business intelligence tools, or advanced spreadsheet reporting.
• Experience managing technology vendors and outsourced IT specialists.
• Strong troubleshooting, organizational, and project management skills.
• Excellent communication skills with the ability to work with executives, managers, and store employees.

• Experience with Lightspeed and Shopify.
• Knowledge of CRM systems, customer loyalty platforms, and workforce management systems.
• Experience with retail inventory, sales, labor, and operational reporting.
• Knowledge of cybersecurity fundamentals, user access management, and data backups.

Work Environment & Expectations

• Full-time management position.
• Based at company headquarters with regular visits to store locations.
• Must be available to respond to critical system issues when necessary.
• Ability to manage multiple priorities and support a growing retail organization.
• Must demonstrate professionalism, accountability, confidentiality, and strong leadership.

Compensation & Benefits

• Compensation: To Be Determined based on qualifications and experience.
• Health Benefits Offered.
• Additional company benefits and applicable employee programs will be discussed during the hiring process.

We are looking for a knowledgeable, dependable, and forward-thinking technology professional who can help strengthen our systems, improve operational efficiency, and support the continued growth of Tisun Beauty.

Tisun Beauty Supply is an Equal Opportunity Employer.