IT Customer Support / Field Service Technician

Allegheny Science and Technology; Idaho Falls (ID); On-site; USD 55,000 - 65,000; Full time

Job summary

Allegheny Science & Technology seeks an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite on a 9/80 schedule, focusing on rapid incident resolution, desktop imaging, and hardware maintenance.

You will diagnose problems with users, log tickets, and support DOE-ID computing environments including Windows OS, O365, Office, Teams, and related applications.

Qualifications

• Minimum 2 years in Help Desk/Service Desk/Field Technician or active A+ Certification.
• High School Diploma required.
• Strong written and verbal communication skills.
• Experience with Microsoft Office products.
• Ability to obtain Government BAO clearance and an HSPD-12 badge.

Responsibilities

• Respond to and diagnose problems via discussions with users, including problem recognition, research, isolation, and resolution steps.
• Utilize problem management database and help desk systems.
• Answer the help desk phones, input tickets, troubleshoot problems and assist on DOE-ID environment apps (Windows, O365, Office, Teams).
• Maintain hardware including desktops, laptops, printers, monitors, keyboards, disks and peripherals.
• Image systems, address vulnerabilities, and set up office on latest standards.
• Assist in distributing security patches and ensure timely installation.

Skills

Customer service

Microsoft Office

Hardware troubleshooting

Time management

Communication skills

Windows OS

Education

High School Diploma

A+ Certification

Tools

Help desk software

Ticketing system

Windows O365

Job description

IT Customer Support / Field Service Technician

Location

Idaho Falls, Idaho

Address

2225 W. Broadway, Suite H, Idaho Falls, Idaho, 83402

Employment Type

Full time

Location Type

On-site

Department

Join Our Team!

Compensation

$55K – $65K

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule.

Duties and Responsibilities:

• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Utilization of problem management database and help desk systems.
• Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID.
• Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment.
• Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup.
• Assist in the distribution of security patches and ensure proper and timely installation.

Required Qualifications:

• Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience.
• Must have at least a High School Diploma.
• Strong communication skills, both written and verbal.
• Must have technical experience with Microsoft Office products.
• Experience troubleshooting hardware related issues.
• Must maintain a high level of customer service relationship standards.
• Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time.
• Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge.

Desired Qualifications:

• Active A+ certification.
• Prior experience supporting government type operations office’s computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q security clearance.

Other Qualifications:

• US Citizenship is required.

Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team.

The pay range for this position based on full-time employment is $55,000 - $65,000.

Compensation Range: $55K - $65K

About AST

About AST
AST is a technology and energy solutions firm with expertise in applied science & technology, mission assurance, and data & decision analytics. AST integrates science and technology to deliver personalized service and trusted solutions for government and commercial clients.

EEO Commitment AST is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful organizational culture that values all.

Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to [e-mail] . Please indicate the specifics of the assistance needed. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.

AST provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. In addition to federal law requirements, AST complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and at the client site. This policy applies to all terms and conditions of employment including: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.