IT CUSTOMER SERVICE SUPPORT SPECIALIST

VSolvit; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401K Retirement Plan options

Tuition Reimbursement

Job summary

VSolvit is looking for an IT Customer Support Specialist to join their team in Norfolk, VA. This role requires providing technical support, installation, configuration, and testing services specifically for the Department of Navy. Candidates must be U.S. citizens with at least 3 years of customer service experience and an active secret clearance. The position offers a comprehensive benefits package including medical, dental, vision insurance, and tuition reimbursement.

Qualifications

• Minimum of 3 years of experience with Customer Service Support.
• Active Secret security clearance is required.
• Must be a U.S. Citizen.

Responsibilities

• Provide technical support to end users for various technical issues.
• Document and monitor problems using applicable systems.
• Install, configure, and update hardware and software as needed.

Skills

Customer Service Support

Windows 10/11 configuration

Microsoft Office 2019 support

Cyber security qualifications

Technical problem solving

Education

Associate degree or higher from an accredited college

Tools

CompTIA A+

Network+

Security+

Job description

Note: Position requires local residence in the Norfolk, VA Area to be on-site.

Job Summary

VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Provides technical support to end users for computer, application, system, device, printer, access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and online ticket requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• May coordinate with other teams or departments to resolve user problems.
• Perform hardware and software installations, configurations and updates as needed.
• Conducts Windows imaging and cloning of laptops and computers.
• Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
• Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
• Conducts new user check-ins and check-outs.
• Creates and modifies Microsoft Active Directory user accounts.
• Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
• Assists new users with completing check-in forms and accessing online training.
• Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.
• Other duties as assigned.

Basic Qualifications

If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered.

• Must be a U.S. Citizen
• Minimum of 3 years’ experience with Customer Service Support.
• Experience with configuring and maintaining Windows 10/11 workstations.
• Experience with installing and supporting Microsoft Office 2019 or higher.
• Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.
• Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:
  • Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR
  • Training: Offerings listed in DoD 8140 Training Repository (https://dl.cyber.mil/cwmp/xls/DoD_8140_Cyberspace_Training_Repository.xlsx); OR Personnel Certification: CompTIA A+, Network+, or Security+
• Active Secret security clearance.

Other Job Info

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long and short-term disability and other insurance products
• Health Savings Account
• Flexible Spending Account
• 401K Retirement Plan options
• Tuition Reimbursement
• Assorted voluntary benefits

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.