IT Customer Service Support

Signature Performance, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabil

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Assistance Program

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking an IT Customer Service Support professional who excels at delivering top-notch technical assistance. You will handle calls and emails, aiming for first-call resolution and high customer satisfaction while ensuring accurate documentation.

You will document activity in the Service Desk system, assist with workstation/server needs, and provide remote support. The role requires at least 1 year in IT/customer service, strong communication, and the ability to

Qualifications

• Minimum 1 year in a customer service IT/technical support role.
• Proficient with Windows 10/11, Office 365, Symantec Antivirus, Adobe products.
• Excellent verbal and written technical communication skills.
• Ability to learn new technologies quickly and work with other technical groups.
• Experience with Active Directory, VPN or network troubleshooting a plus.

Responsibilities

• Deliver courteous, customer-focused IT support to achieve first-call resolution and 90%+ satisfaction.
• Document call activity in the Service Desk system.
• Maintain access for client systems as assigned.
• Collaborate with Support Center analysts and Senior Technicians on workstation/server needs.
• Provide remote workstation support and basic remote network printer support.

Skills

IT help desk

Windows 10/11

Office 365

Verbal & written comms

Problem solving

Team player

Self-motivator

Tools

Active Directory

VPN

Databases

Adobe products

Job description

Position Description

About You

You are a person who is passionate about providing top-notch customer service in an IT/technical support role. We need someone with excellent verbal and written communication skills who can identify problems and provide quick resolutions. In the role of IT Customer Service Support, you will be responsible for answering incoming calls or emails in a timely manner with the goal of first call resolution, customer satisfaction, and accurate documentation.

• Tell us about your experience in IT/Technical Customer Service.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve a satisfaction score of 90% or higher.
• Document call activity into the Service Desk ticketing system.
• Maintains access for all client systems, as assigned.
• Work with other Support Center analysts and Senior Technicians to understand workstation and server support needs.
• Provide remote-controlled workstation support services.
• Participate in remote client workstation triage or basic management of remote network printer support.
• Participate in and support new hire classes in the required IT zoom orientation meetings.
• Provide appropriate training frameworks, programs and end user support procedures or documented technical solutions to users that call in.
• Handle basic active directory administration requests such as password resets or unlocks

Minimum Requirements

• Must have a minimum of 1 year in a customer service type role with an emphasis on IT/technical support.
• Proficient in Windows 10/11 with practical application and use of Office 365 products, Symantec Antivirus Suite, and Adobe Products
• Must have excellent verbal and written technical communications skills.
• Ability to quickly learn new technologies, work collaboratively with other technical groups.
• Assist in identifying problems occurring in a product and able to quickly elevate for a resolution.
• Experience with Active Directory, Databases, VPN connections or troubleshooting network connectivity issues a plus.
• Must reside within a reasonable commuting distance of the Omaha, Nebraska metro area. This position is ad hoc remote eligible and requires regular, recurring on-site work

Preferred Requirements

• CompTIA A+ or other relevant IT certifications is preferred.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

Work Schedule

Monday - Friday, between the hours of 8:00 AM - 6:00 PM Central Time

Compensation Range

$24-$26.50/Hour