IT Customer Service Representative - Austin, TX

Accenture PLC; Austin (TX); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Accenture is seeking an IT Customer Service Representative to deliver hands-on and remote support for end users in an onsite Austin office. You will manage device deployment, asset management, and conferencing tech while maintaining a high level of customer service.

The role requires strong communication, 1+ year in desktop support, and experience with Windows 11 and Microsoft 365. Occasional after-hours work and some travel may be required.

Formación

• 1+ year of experience in desktop support or IT help desk.
• Proficient with Windows 11 and MS 365.
• Familiar with imaging/deploying devices and workstation setup.

Responsabilidades

• Provide in-person and remote IT support for Windows devices and MS 365.
• Log and resolve service requests using ServiceNow.
• Image, configure, and deploy Windows devices (Autopilot) and basic macOS support.
• Support Microsoft Teams meetings and conference room tech.

Conocimientos

Windows 11 support

Microsoft 365

IT help desk

ServiceNow

Remote support

Educación

Associate degree in IT

Descripción del empleo

Contractor Opportunity: IT Customer Service Representative

Location: Onsite - Austin, TX

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Vendorpass

Start Date: 12/14/2026

Duration: 6 Months

About the Role

We are seeking a qualified contractor to fulfill the role of IT Customer Service Representative providing hands‑on and remote technical support for end users and workplace technology. In this role, you will support daily IT operations across workstation deployment, hardware and asset management, mobile devices, conference room technology, and technical issue resolution while delivering a reliable, customer-focused support experience.

This opportunity is open to individuals located in the Austin area and surrounding communities.

As this is a fully onsite role, candidates must be able to work from the designated office location and provide direct, face‑to‑face support to employees. This position may require occasional after‑hours or weekend work to support maintenance activities and a limited amount of local travel.

Contractors will be engaged and paid by a third‑party payroll supplier, Vendorpass, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Provide responsive in‑person and remote technical support, troubleshooting Windows 11 workstations, Microsoft 365 applications, mobile devices, and general end‑user technology issues.
• Log, manage, and resolve service requests using ServiceNow, delivering timely and customer‑focused technical support.
• Image, configure, and deploy Windows devices using Microsoft Autopilot, while providing basic macOS and Microsoft Intune support, including device reimaging and deployment.
• Support Microsoft Teams meetings and conference room technology, as well as iOS and Android mobile devices.

Deliverables or Project Scope

• Support the IT equipment lifecycle, including inventory management, asset tracking, workstation setup, imaging, deployment, and equipment preparation.
• Prepare laptops and chargers for deployment or shipment, including cleaning and sanitizing equipment, packaging, labeling, and placement in designated pickup areas.
• Help maintain reliable workplace technology and end‑user support across the office.
• Provide technology support at a neighboring site located less than one hour from the primary office, as needed.

Collaboration Tools or Platforms

• ServiceNow for IT service request tracking and case management.
• Microsoft 365, Windows 11, Microsoft Teams, Microsoft Autopilot, and Microsoft Intune for collaboration, end‑user support, deployment, and device management.
• macOS, iOS, and Android operating environments and devices.

Qualifications

• Minimum of 1 year of experience in desktop support, IT help desk, technical support, or a related IT support environment.
• Demonstrated experience troubleshooting and supporting Windows 11, with proficiency in Microsoft 365 and Windows operating systems.
• Familiarity with workstation setup, imaging, and deployment procedures.
• Ability to lift and transport IT equipment weighing up to 30 lbs. as needed.
• Associate degree or higher in Information Technology, Computer Science, or a related field, or applicable related technical certifications.

Preferred Qualifications

• Experience using Microsoft Autopilot for Windows device imaging and deployment.
• Familiarity with Microsoft Intune and macOS, including device reimaging and deployment.
• Experience supporting Microsoft Teams meetings, conference room technology, and iOS or Android mobile devices.
• Experience using ServiceNow in an IT support environment.
• Interest in or experience working with accessible technologies and supporting accessibility‑focused technology initiatives.

Additional Information / Requirements

• Strong verbal and written communication skills with the ability to effectively support non-technical users, senior leadership, and executives.
• Ability to work fully onsite from the designated Austin office location.
• Ability to provide direct, face‑to‑face technical support to employees.

Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Vendorpass for next steps.

Compliance Notes

This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.

The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information
• California residents or those planning to work from Los Angeles County should review additional notifications here.
• Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Vendorpass, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Vendorpass expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 11/27/2026.

Vendorpass offers a market competitive suite of benefits including ACA Compliant Medical, dental, vision, Flexible Spending Account (includes medical, dependent care, and commuter benefits), John Hancock Retirement Plan (pre‑tax and Roth 401(k) deferral options), Employee Assistance Program (EAP) to support with mental and emotional well‑being, and State and or City Sick Time (amount is dependent on state or city specific requirement)

Hourly Rate by State

• California: $24 - $28/hr
• Colorado: $22 - $26/hr
• Connecticut: $23 - $27/hr
• District of Columbia: $24 - $28/hr
• Illinois: $23 - $27/hr
• Maine: $22 - $26/hr
• Maryland: $23 - $27/hr
• Massachusetts: $24 - $28/hr
• Minnesota: $22 - $26/hr
• New Jersey: $23 - $27/hr
• New York: $24 - $28/hr
• Ohio: $22 - $26/hr
• Virginia: $23 - $27/hr
• Washington: $24 - $28/hr

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third‑party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.