IT Customer Relationship Manager (In Person Interview & Need Local Candidates from Virginia)

Analytics Solutions; Richmond (VA); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Analytics Solutions seeks an IT Customer Relationship Manager in Richmond, VA. The role focuses on building partnerships, coordinating IT service delivery, managing escalations, and aligning technology initiatives with business objectives.

Local candidates only for a hybrid arrangement, with both in-person and web interviews. The ideal candidate will have BRMP certification (preferred), IT domain experience, and strong communication skills to influence at all leadership levels and drive

Qualifications

• BRMP certification or equivalent in Business Relationship Management is preferred.
• Experience in IT environments with SDLC, Agile methods and technology procurements.
• Excellent written and verbal communication across leadership levels.
• Ability to influence and drive outcomes without formal authority.
• Experience handling difficult customers and conflict resolution.
• Proven ability to connect strategy to execution and drive product planning.

Responsabilités

• Build strong business partnerships and coordinate IT service delivery.
• Manage escalations and align technology initiatives with business goals.
• Lead product line planning, development, and management discussions.
• Collaborate with cross-functional teams to ensure value realization.

Connaissances

Communication

Negotiation

Influence & persuasion

Strategic thinking

Stakeholder management

Team collaboration

Delivery coordination

Formation

BRMP certification

Description du poste

Important: Candidate must be able to attend In Person interview in Richmond Virginia.

Job Role: IT Customer Relationship Manager

Location: Richmond, Virginia (Hybrid, Need Local Only)

Interview Mode: Both Web Cam and In Person Interview

Contract

Our client is seeking an experienced IT Customer Relationship Manager to build strong business partnerships, coordinate IT service delivery, manage escalations, and align technology initiatives with business objectives.

Required Qualifications

Business Relationship Management Professional (BRMP®) certification Desired

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)

Strong communication skills in writing, speaking and presenting with leadership of all levels.

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

Ability to connect strategy to execution; Strategic thinker.

Experience in Product Line planning, development and management.