IT Customer Relationship Manager

Yakshna Solutions, Inc.; Herndon (VA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Training and professional development

Job summary

Yakshna Solutions, Inc. seeks an IT Customer Relationship Manager in Richmond, VA. The role combines strategic relationship management with service and product delivery oversight, interfacing with agency leadership and ITD to ensure continuous delivery.

You will build multi-year roadmaps with districts and Enterprise Architecture, manage escalations, and align IT initiatives with business needs, while supporting policy compliance.

Qualifications

• Bachelor's degree or 6+ years related experience.
• Experience in Information Technology encompassing SDLC, Agile, and procurements.
• Excellent written and spoken communication with leadership.
• Ability to build credibility as a strategic partner.
• Experience handling escalations and coordinating with ITD teams.

Responsibilities

• Meet with agency leadership up to Executive level on a routine basis.
• Work with IT leadership to ensure delivery of products and services by ITD.
• Partner with districts as a point of focus for IT management and escalations.
• Develop and maintain a multi-year business capability roadmap.
• Build and maintain relationships with business partners.
• Coordinate with project managers and operations to prioritize requests.
• Identify opportunities for service improvements and innovation.
• Manage escalations related to procurements and service delivery.
• Communicate customer needs and ensure alignment with ITD strategy.
• Support production operations and adherence to VDOT/VITA guidelines.

Skills

Strong communication

SDLC knowledge

Agile methodologies

Technology procurements

Strategic partnership

Influence and negotiation

Education

Bachelor's degree or 6+ years exp

Tools

Procurement tools

Project management practices

Job description

IT Customer Relationship Manager - Richmond, VA (Hybrid-2 days on site, 3 days remote)

YSI Jobs - YSI Admin

ID Job Title Job Description 812996 IT Customer Relationship Manager

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking an IT Customer Relationship Manager. Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Key Responsibilities

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Be expected to...

• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Engineering and Operations professionals.
• Communicate clearly and effectively, both speaking and in writing.

Required Skills And Experience

• Bachelor's degree or six (6) years or more related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution; Strategic thinker. (10yrs)
• Experience in Product Line planning, development and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.

Location

1401 Broad St Richmond, VA (Hybrid-2 days on site, 3 days remote)

Salary $100,000-110,000 annually with benefits

U.S Citizen or Green card holder only

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.