IT Customer Relationship Manager - Richmond, VA (Hybrid-2 days on site, 3 days remote)

Yakshna Solutions, Inc.; Richmond (VA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Professional development

Job summary

Yakshna Solutions, Inc. in Richmond, VA seeks an IT Customer Relationship Manager to build trusted partnerships with agency leadership and districts. You will drive delivery across IT products and services, manage escalations, and align the business roadmap with IT capabilities.

The role emphasizes strategic thinking, relationship building, and effective communication with senior stakeholders, delivering value and facilitating IT service improvements.

Qualifications

• Bachelor's degree or 6+ years related IT experience.
• Experience with SDLC, Agile, and technology procurements.
• Strong written and oral communication across leadership levels.
• Listening, rapport-building, and credibility as a strategic partner.
• Conflict negotiation with difficult customers.
• Strategic thinking and execution alignment with business goals.
• Product line planning, development and management experience.
• Knowledge of organizational structure and districts

Responsibilities

• Meet with agency leadership up to the Executive level regularly.
• Work with IT leadership to ensure delivery of products and services.
• Partner with Districts as a focal point for IT management and escalations.
• Develop and maintain a multi-year business capability roadmap.
• Build and maintain relationships with assigned business partners.
• Coordinate with project managers, service and operations managers.
• Identify opportunities for new services and improvements.
• Oversee management of partner expectations for ITD engagement.
• Manage escalations related to procurements and service delivery.
• Communicate customer needs to ITD teams.

Skills

Communication skills

Strategic thinking

Relationship building

Listening and rapport

Influence over stakeholders

Conflict negotiation

Team collaboration

Executive-level communication

Education

Bachelor's degree

Job description

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states. Don’t forget to refer your friends to earn cash for qualified referrals! Based on your relevant profile and our current requirements, our recruitment team will contact you as soon as possible.

Open Jobs

812996 IT Customer Relationship Manager

Yakshna Solutions, Inc, (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking an IT Customer Relationship Manager. Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Key Responsibilities

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Be expected to...

• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Engineering and Operations professionals.
• Communicate clearly and effectively, both speaking and in writing.

Required Skills and Experience

• Bachelor's degree or six (6) years or more related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution; Strategic thinker. (10yrs)
• Experience in Product Line planning, development and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.

Location: 1401 Broad St Richmond, VA (Hybrid-2 days on site, 3 days remote)

Salary $100,000-110,000 annually with benefits

U.S Citizen or Green card holder only

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.