IT Critical Infrastructure Analyst

Duke Energy Corporation; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Duke Energy in Charlotte, NC seeks an IT Infrastructure Specialist to provide enterprise level support for critical operations systems (SCADA, Control Center) under regulatory requirements (NERC CIP, TSA). You'll manage automation platforms, servers, storage, and security tooling to ensure reliability.

Responsibilities include planning and implementing upgrades, designing standards, coordinating with control centers, and keeping up with hardware/software changes to maintain compliance and

Qualifications

• Associates degree or equivalent experience in IT/CS.
• 1 year related work experience; or 2 years with HS/GED.
• Willingness to travel 15–25% and work in regulated environments.

Responsibilities

• Plans, designs, installs and supports critical computer systems in a regulated and secure environment.
• Provides technical guidance on critical infrastructure software/hardware to IT staff.
• Develops standards for infrastructure software/hardware and supports compliant systems.
• Coordinates upgrades with control centers and IT/business units.
• Prepares activity and progress reports; stays current on new hardware and software.

Skills

Communication

Interpersonal skills

Independent work

Prioritization

Education

Associates degree in IT/CS

HS/GED + 2 yrs related experience

Tools

Windows

Linux

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Provide enterprise level support of IT infrastructure technologies needed for critical business' operations applications, such as SCADA Systems and Control Center operations, under regulatory compliance requirements (NERC CIP and TSA) and specific Cybersecurity Standards. These technologies include, but are not limited to automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and a variety of operations and business critical software solutions. Integrate software to enable usage, support, monitoring, cybersecurity and regulatory compliance of various hardware and software technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

Responsibilities

• Plans, designs, installs and/or supports critical computer systems in highly regulated and secure environment. Facilitates technical and business planning for upgrades in coordination with key business functions and control centers. Provides technical guidance related to critical infrastructure support software and hardware to members of the IT staff.
• Develops (or assists in developing) functional standards for critical infrastructure software and hardware. Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations
• Integrates critical infrastructure software and hardware configurations to maximize operational reliability and performance, and maintain regulatory compliance
• Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams and other areas of IT or other business units.
• Prepares activity and progress reports regarding individual and project activity
• Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software or upgrades which enhance operational reliability and process efficiencies.

Required/Basic Qualifications

• Associates degree in Information Technology, Computer Science, or Other Related Degree or
• 1 year related work experience
• In lieu of Associates degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 2 year(s) related work experience

Desired Qualifications

• CompTIA A+ and/or CompTIA Network+

Additional Preferred Qualifications

• Strong oral and written communication skills
• Strong inter-personal skills (listening, conflict management, approachability, collaborative)
• Ability to work effectively in a technically complex critical infrastructure environment
• Strong understanding of regulatory compliance requirements (NERC CIP, TSA)
• 2-3-year practical experience with Windows/Linux operating systems and general computer asset usage and support
• Ability to work independently
• Ability to build working relationships across technical, business and compliance teams.
• Ability to effectively prioritize work activities based on priority

Working Conditions

• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.
• Office, Prolonged Sitting

Specific Requirements

• IT and OT Hardware, Operating System, and Software maintenance/support; CIOPS Network architecture and security; NERC CIP and TSA requirements and implementation

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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