IT Coordinator: Hybrid Role with Growth & Impact

CareWell Services; Battle Creek (MI); On-site; Full time

Job description

Title: IT Coordinator (entry level position with potential advancement)

Reports to: Planning Director

FLSA Status: Non-Exempt Full time (40-hour work week)

Pay range: $48k to $55k

Why Apply for the IT Coordinator Position?

Impactful Role: Take on a position where your expertise directly influences the efficiency and innovation of our IT operations.

What we offer:

All-Encompassing benefits package: Matching up to 3% 401(k) plan (vested on day one of enrollment), three medical/dental insurance plans which includes two plans that are no cost to the employee, generous PTO of 3 1/2 weeks your first year, short-term disability, a flex spending account, employer paid life insurance with the option of adding spouse and children. Thirteen paid holidays. AFLAC specialty insurance.

Life-Work Harmony: If you are seeking a career where your personal well-being is valued as much as your professional contributions, CareWell Services is the place for you. This is why we foster a supportive, hybrid culture to allow you to bring your best self to work. We offer a work environment to give you a balanced approach between your personal and professional life.

Position Summary: The IT Coordinator will work with the Planning Director to administer agency information technology (IT) operations, ensuring the department provides efficient and effective technical support service.

Key Responsibilities:

• Provide a high level of technical expertise in the implementation and maintenance of IT systems
• Responsible for relationship management and interface with IT vendors
• Develop recommendations and advise Planning Director on upcoming IT contracts, improvements, and budgeting
• Work to improve efficacy related to use, analysis, and extraction of data, reporting, and measurables needed by the agency
• Create and update user guides, procedures, and other written documentation for ongoing use
• End-user training for applications
• Work with Planning Director to create and keep current IT policies and procedures
• Maintain inventory of technology equipment and supplies
• Assist with technology training for staff, volunteers, and/or older adults participating in programs
• Maintain confidentiality of organizational and client informationi
• Support cybersecurity best practices and password management protocols
• Support special events with technology setup and troubleshooting
• Support achievement of agency mission and vision, and reflects its values in work behavior

Education and Experience:

• Associate degree in Information Technology or related field, or equivalent combination of education, certifications, and experience.
• Minimum of 3 years of related experience in information technology or related filed considered.

Required Skills:

• Possess the interpersonal skills and professionalism needed to effectively engage with co-workers, the public and assist participants.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Proficient in Microsoft Office Suite or related software.
• Ability to analyze and diagnose problems and work independently to solve them.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to maintain confidential information.

Equal Opportunity Employer, including disabled and veterans.