IT Coordinator - Enterprise Center

Socket.dev; St. Louis (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy, a Compass Group USA company, seeks an IT Coordinator at the Enterprise Center to support POS, back-of-house systems, and event-day workflows. You will ensure reliable technology across concessions, premium clubs, kitchens, and offices before, during, and after events.

The role serves as the central IT contact, handling vendor communications, asset tracking, and small project deployments. On-site presence is required during events.

Qualifications

• Experience in IT coordination or helpdesk roles preferred.
• Ability to troubleshoot POS and venue devices.
• Excellent communication with vendors and teams.

Responsibilities

• Support POS terminals, kiosks, handheld devices, printers, kitchen display systems, and payment hardware across the venue.
• Perform pre-event technology checks for connectivity and readiness.
• Provide real-time event support during Blues games, concerts, and events; escalate issues as needed.
• Coordinate post-event shutdowns, resets, and incident documentation.
• Serve as first point of contact for IT incidents and service requests; log and prioritize issues.

Skills

Communication

Problem solving

Fast-paced environment

Tools

POS terminals

Kiosks & printers

Network & devices

Job description

Position Title: IT Coordinator - Enterprise Center

Pay Range: $25.00 to $27.00

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Job Summary

The IT Coordinator supports all technology used in food & beverage operations, POS environments, back-of-house systems, and event-day workflows. This role ensures that concessions stands, premium clubs, kitchen, offices, and mobile-ordering stations have reliable technology before, during, and after events. The coordinator serves as the central point of contact for IT issues, vendor communication, asset tracking, and small project deployments across the venue.

Key Areas Of Responsibility

• Support POS terminals, kiosks, handheld devices, printers, kitchen display systems, and payment hardware used through the venue.
• Perform pre-event technology checks (POS connectivity, devise readiness, network stability, printer functionality)
• Provide real-time event support during Blues games, concerts, and special events, escalating issues quickly to keep stands operational.
• Coordinat post-event shutdowns, device resets, and incident documentation.
• Act as the first point of contact for IT incidents and service requests, logging and prioritizing issues.
• Track ticket progress, communicate updates, and ensure timely resolution aligned with service expectations.
• Assist managers, supervisors, and stand leads with basic troubleshooting, password resets, and access issues.
• Maintin accurate inventories of POS units, tablest, scanners, radios, laptops, and peripherals across all Levy locations inside arena.
• Track device lifecycle from deployment through repair, replacement, or decommissioning.
• Coordinate installation, configuratioin, and updates for user devices and venue systems.
• Other duties as assigned.

Essential Job Duties

• Ability to stand and walk throughout the venue for extended periods, including during event hours.
• Ability to lift, carry, and move IT equipment (POS terminals, tablets, printers, cables, etc.) typically up to 25–40 lbs.
• Ability to bend, kneel, reach, and work in tight or crowded concession and premium areas.
• Ability to climb stairs and navigate multiple levels of the arena as needed.
• Ability to work in fast‑paced, high‑traffic environments with frequent interruptions.
• Ability to use computers, handheld devices, and small tools for installation and troubleshooting tasks.
• Ability to remain on‑site for long shifts during events, including evenings, weekends, and holidays.

Levy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf