IT COORDINATOR

Little Dot Studios; Los Angeles (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health stipend and counseling access

Happy hours and team events

401K retirement fund

Medical, dental & vision insurance

Learning & Development program

Flexible time off

Half-day Fridays

Job summary

Little Dot Studios, a multi-platform production company and digital media network, seeks an IT Coordinator to join our IT team in a hybrid role. You will own end-to-end tech support, deploy devices, and maintain user accounts across Mac and PC platforms.

You will troubleshoot in a fast-paced media setting, collaborate with the UK Tech Ops team, and contribute to our growing knowledge base. A strong customer-service mindset is essential.

Qualifications

• ITIL Foundations with strong troubleshooting skills.
• Experience providing end-user support in a hybrid environment.
• Recent IT support experience, preferably in media or tech.
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
• Experience with macOS, Windows, iOS, and Google Workspace.

Responsibilities

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Configure and build end-user devices (MacBooks, PCs, and more) for deployment at scale.
• Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
• Assist with Media Ingest, Asset Optimization, and Server Management.
• Own the end-user experience from onboarding to offboarding.
• Provide ORG-wide, white-glove support.
• Inventory management to keep hardware and software up to date.
• Contribute to the IT knowledge base with department and end-user docs.
• Collaborate with the UK Tech Ops team on system updates and cybersecurity best practices.

Skills

ITIL Foundations

End-user support

Hybrid Environment

Mac & Windows

Google Workspace

FreshService

Asana

DaVinci Resolve

Adobe Creative Cloud

Tools

Affinity Studio

DaVinci Resolve

Job description

We Realize Potential in Your Story

We are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find an

We Realize Potential in Your Story

We are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find an IT Coordinator to join our IT team - Is this your next opportunity?

The IT Coordinator will be at the frontline of innovation for our global team. This isn’t just logging tickets - it’s delivering world-class tech support in a high-octane media business. Whether you’re troubleshooting in person or resolving complex requests virtually, you’ll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still.

PERKS OF THE JOB

• Stay healthy with a monthly health & wellness stipend and free access to counseling sessions
• Enjoy regular Happy Hours, treats and events with your team
• Plan ahead with a 401K retirement fund
• Support your family with medical, dental & vision insurance
• Invest in your growth both personally & professionally with our Learning & Development Program
• Take flex time off for vacations, family time, or mental health days
• Enjoy long summer weekends by working half days on Friday

How You Will Spend Your Time

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC’s, and more.
• Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
• Assist with Media Ingest, Asset Optimization, and Server Management.
• Own the end-user experience from onboarding to offboarding.
• Provide ORG-wide, white-glove support.
• Inventory Management - ensuring inventory (both hardware and software) is kept up to date.
• Contribute to our growing IT knowledge base by updating both department and end-user documentation.
• Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.

What You Need To Succeed

Skills matter, experience is useful, attitude is everything.

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.
• Recent experience working in an IT support role (preferably in media or tech).
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.
• Familiarity with ticketing and project management services: FreshService and Asana.
• Experience with macOS, Windows, iOS, and Google Workspace.
• Experience with Google Meet and Neat conference room equipment.
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.
• Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.
• Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
• Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.
• Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
• Uses time effectively and makes informed judgements on what to prioritize.
• Able to work effectively independently and as part of a team.
• Being resourceful - deal with ambiguity and use what’s at hand to overcome obstacles.

Candidates must have unrestricted work authorization to work in the United States.

USE OF AI IN APPLICATIONS

Please keep it human; we want to get to know you - your thinking, and your originality. Whilst generative AI tools can be helpful for text refinement, we require your application to jobs at Little Dot Studios to be in your own voice and words. AI cannot be used to generate your responses and any applications appearing to be entirely AI-generated will not be progressed.

LITTLE DOT, BIG IMPACT

We’re probably the biggest studio you didn’t know was fueling your favorite content. We’ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realized). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.

WE ARE COMMITTED

Little Dot Studios is committed to a policy of Equal Employment Opportunity and does not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, pregnancy, age over 40, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, registered domestic partner status or any other basis prohibited by applicable law. Applicants with disabilities may be entitled to reasonable accommodation. Please inform LDS if you need assistance to complete any forms or to otherwise participate in the application process. LDS will consider for employment qualified applicants with a criminal history consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Not accepting submissions from search firms or recruiters.

Learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.

We are Little Dot Studios - a multi-platform production company, social media agency, and digital media network.

We work across every screen, partnering with some of the biggest names in entertainment, sports, social impact and consumer brands. As leading YouTube and social media specialists, we handle everything from strategy, audience development, content production, monetization, and digital copyright management.

We’re disruptive by nature and adaptive by design. We operate a multi-platform, multi-format production company who specialize in creating everything from original broadcast-quality film and TV and award-winning podcast series to short-form social content and live streams that perfectly tap into cultural moments. Whether we’re building communities, engaging superfans or driving performance - our aim is to realize the potential in every story.

We also run Little Dot Channels - our global digital media network made up of more than 250 channels across social platforms and seven FAST brands streaming on over 130 feeds. With more than 30,000 hours of premium content, we reach 125 million unique viewers every month and offer access to one of the largest brand-safe, premium advertising inventories across YouTube and CTV.

We’re proud to include WING, our specialist sports and branded content agency, and History Hit, Dan Snow’s podcast network and SVOD service, in the Little Dot group too.

To top it all off, we’re a certified B Corp, have been verified carbon neutral since inception, and are on track to be net-zero by 2030.

Founded in April 2013 and born for the digital entertainment era, we are made up of 500 digital experts across the UK, USA, Germany & APAC. We are part of media and entertainment group, Banijay Entertainment.