IT Consultant V

Kaiser Permanente; California, Northern (MO, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Kaiser Permanente in Los Angeles is seeking an IT Consultant to serve as the customer relationship manager for local service area teams, including physicians, staff and employees. This onsite role supports technology initiatives and operations to drive business outcomes.

The senior-level position acts as the lead technical expert on project teams, guiding requirements, solution design, and governance to deliver measurable results. Travel and executive collaboration are expected.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, CIS or related field.
• Minimum eight (8) years experience in IT consulting, business analysis, or related field.

Responsibilities

• Lead technical direction on project teams and ensure IT systems are effectively utilized.
• Oversee business-specific projects, develop work plans, and coordinate resources to meet priorities.
• Develop requirements for complex solutions and partner with stakeholders across domains.
• Provide guidance on governance, change management, and user adoption across enterprise.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Critical thinking

Cross-group collaboration

Decision making

Problem solving

Influencing others

Teamwork

Topic-specific communication

Education

Bachelor's degree in Business Administration/Computer Science or related field

Job description

The IT Consultant Vfunctions as the customer relationship manager for local medical center service area teams, including physicians, staff and employees. Working onsite in a medical center service area, the position provides care critical consulting and support for technology initiatives and operations, helpingidentify technology capabilities that drive business outcomes. The IT Consultant V regularly interacts with frontline staff, clinicians, physicians, and administrative leaders to support local technology governance, change management, user adoption, and emergency management. The position will act as the IT consulting lead for this location with a focus on team performance, metrics, and results.

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

Essential Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Knowledge, Skills and Abilities (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities (Functional)

• Analytical Skills
• Business Case Development
• Business Planning
• Business Process Improvement
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Innovative Mindset
• Maintain Files and Records
• Managing Diverse Relationships
• Mentoring and Coaching
• Model Development
• Negotiation
• Organizational Skills
• Prioritization
• Process Validation
• Project Management
• Relationship Building
• Requirements Elicitation & Analysis
• Technical Documentation
• Vendor Management

Minimum Qualifications

• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Four (4) years experience working for a health care organization
• Four (4) years experience working for an IT organization
• HealthCare Informatics experience
• Health Care experience
• Technology experience
• Able to present to and communicate with executive leaders
• Strong Consulting skills
• Strong verbal and written communication skills
• Strong customer relations skills

100% Onsite. This position will support Los Angeles/ West LA Hospitals and Medical Offices (20% travel)