IT Clinical Trainer

Axia Women's Health; Voorhees Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Multiple medical plans

Generous PTO

401k with company match

Life insurance

Disability insurance

Counseling services

Job summary

Axia Women’s Health is seeking an IT Clinical Trainer to design, deliver, and manage training for the eClinicalWorks EMR and related tools. You’ll run the LMS, ensure data integrity, coordinate upgrades, and develop interactive content for diverse learners.

The role partners with Compliance, Risk, Clinical Operations and HR to tailor training, analyze needs, and drive engagement. Travel up to 40% may be required.

Qualifications

• Bachelor’s degree in IT, CS, Education or related field preferred.
• Minimum 3 years in LMS administration, instructional design or corporate training.

Responsibilities

• Develops and delivers training on Axia’s EMR (eClinicalWorks) and related tech in multiple formats.
• Oversee LMS administration, ensure data integrity and schedule system upgrades.
• Design and evaluate comprehensive training programs across modalities.
• Create instructional materials including lesson plans, storyboards, quizzes, and guides.
• Collaborate with Compliance, Risk, Clinical Operations and HR on training needs.
• Conduct needs analyses with department heads to align with objectives.
• Generate data-driven LMS usage and training progress reports for leadership.
• Serve as SME and advisor for cross-functional teams on training improvements.
• Provide pre- and post-go-live support for IT initiatives and training.
• Use Adobe Captivate and MS Office to create engaging content.

Skills

LMS administration

Instructional design

Adobe Captivate

eClinicalWorks EMR

Microsoft Office

Training delivery

Communication

Travel up to 40%

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Education

Tools

HealthStream

Articulate

Visio

SCORM

AICC

Job description

Description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Job Details

Description

The role of IT Clinical Trainer is responsible for designing, delivering, and managing comprehensive training programs for Axia’s EMR system (eClinicalWorks) and related technologies. This includes overseeing the Learning Management System (LMS), ensuring data integrity, resolving issues, and coordinating upgrades. The position develops instructional materials and interactive content using tools like Adobe Captivate, collaborates with cross-functional teams to align training with regulatory and operational needs, and conducts needs analyses to support strategic objectives. Additionally, the role provides pre- and post- go-live support for IT initiatives and delivers actionable insights through data-driven reporting to enhance training effectiveness and user engagement.

• Develops and delivers training to providers, clinicians, and colleagues on Axia’s EMR (eClinicalWorks) and supporting technologies across formats (instructor-led, online, in-person).
• Oversee the administration and maintenance of the organization's Learning Management System (LMS), ensuring data integrity, prompt issue resolution, and coordinated system upgrades to support continuous learning.
• Design, implement, and evaluate comprehensive training programs delivered via multiple modalities—including instructor-led sessions, online courses, and in-person workshops—to address diverse learning styles and organizational requirements.
• Develop and continuously refine robust instructional materials—such as lesson plans, storyboards, quizzes, and user guides—to ensure clarity, consistency, and alignment with IT systems and applications.
• Collaborate closely with critical teams including Compliance, Risk Management, Clinical Operations, and Human Resources to assess training needs, gather feedback, and tailor training initiatives that align with both technical and regulatory requirements.
• Conduct comprehensive needs analyses in partnership with department heads, developing data-driven recommendations that ensure training programs meet strategic business objectives and technical demands.
• Generate detailed, data-driven reports on LMS usage, training progress, and program effectiveness, and present actionable insights to senior management and key stakeholders. Utilize this feedback to continuously refine training strategies and content delivery.
• Act as a subject matter expert and trusted consultant for cross-functional teams, identifying process enhancements and proposing innovative solutions to address evolving training and development needs.
• Provide targeted pre- and post-go-live support for IT projects, facilitating effective training and configuration assistance.
• Employ tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive content that enhances user engagement and knowledge retention.

Required Skills

• Strong problem-solving and analytical skills, with the ability to troubleshoot LMS-related issues and optimize learning processes.
• Excellent verbal and written communication skills, including the ability to develop clear training materials and deliver engaging presentations.
• Detail-oriented, organized, and able to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work both independently and collaboratively across teams.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience delivering training in multiple formats (instructor-led, virtual, e-learning).
• Experience with eClinicalWorks EMR.
• Ability to travel up to 40% as needed.

Preferred Skills

• Experience with e-learning content development and industry standards (SCORM, AICC).
• Familiarity with instructional design tools such as Adobe Captivate, Articulate, or Visio.
• Experience with Learning Management Systems (HealthStream preferred).

Education & Experience

• Bachelor’s degree in IT, Computer Science, Education, or a related field preferred.
• Minimum of 3 years of experience in LMS administration, instructional design, or corporate training.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Choice of multiple medical insurance plans to best meet your needs
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
• Generous PTO offering with additional time off for volunteering
• 401k with company match
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.