IT Client Technology Analyst I - 33522

Chickasaw Nation; Oklahoma; Presencial; USD 55.000 - 90.000; Tempo integral

Resumo da vaga

WinStar seeks an IT Client Technology Analyst to join the IT Client Services Unit 4 at the WinStar IT Data Center. The role covers on-site and remote support, working 4:00pm-12:30am Tue–Sat, in Thackerville, OK.

You'll design, implement, and maintain client systems and applications while coordinating with multiple IT teams. Responsibilities include configuring systems, testing new software, and providing professional customer service.

Qualificações

• Experience with enterprise IT platforms and frameworks.
• Knowledge of HL7 FHIR data interchange standards.
• Familiarity with ITIL processes and service management.
• Understanding of multi-user desktop applications and databases.
• Ability to work in both Agile and Waterfall environments.

Responsabilidades

• Provide on-site and remote support for client hardware and software.
• Design reviews, planning, development, and issue resolution for applications.
• Collaborate with technical teams to deliver proactive support.
• Configure and maintain client systems and Web-based applications.
• Work with multiple IT groups to streamline user-facing services.
• Participate in testing of new hardware, software, and product releases.
• Serve as point-person for technical issues and timely resolutions.
• Support Agile Scrum and Waterfall projects with technical solutions.
• Identify changes for Epic system and communicate them clearly.

Conhecimentos

Assessment protocols (formal & inform

Agile & Waterfall practices

HL7 FHIR

Programming

IT standards & operations

ITIL environment

Formação

High School, GED or Equivalent

Associates Degree in related field

Bachelors Degree in related field

Descrição da vaga

Thackerville, OK | Information Technology | Full Time

Posted 0 weeks ago | Apply before November 5, 2026

Description

We are currently looking for aFull Time IT Client Technology Analyst Ito join our IT Client Services Unit 4 team located at the WinStar IT Data Center working 4:00pm-12:30am - Tues, Wed, Thurs, Friday, Sat

Summary

Provides on-site and remote support for client hardware and software technology products and solutions to meet the technical and business outcomes.

Responsibilities

• Provides advice on designs for application solutions, including design reviews, planning, development and resolving technical issues
• Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
• Collaborates with technical teams to ensure proactive support
• Configures, supports, and maintains client systems and Web-based applications
• Work with service desk, Lan/Wan, Systems Administration, Applications Support, and other IT groups to streamline user-facing Client Services
• Participates in testing and evaluation of new hardware, software packages, product releases and implementation prototypes as required
• Serves as point-person for all issues involving the technical aspects of the assigned programs or tools and executes timely resolutions
• Supports multiple Agile Scrum and/or waterfall projects with planning, scoping and creation of technical solutions for the new product capabilities
• Identifies, implements, completes integrated testing, and communicates requested changes to the Epic system
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Must be detail-oriented
• Must be self-motivated
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Strong knowledge of enterprise grade IT platforms
• Experience using a common IT Framework
• Define problems, collect data and establish facts
• Identify, analyze and repair routine problems
• Establishes professional working relationships as appropriate
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills

Essential:

• Skilled in formal and informal assessment protocols
• Skilled in Agile and Waterfall software practices
• Skilled in HL7 FHIR
• Skilled in programming
• Ability to evaluate, architect, and implement op standards
• Expertise in ITIL environment

Experience

Nonessential:

• 2 years directly related experience

Education

Essential:

• High School, GED or Equivalent

Nonessential:

• Associates Degree in directly related field
• Bachelors Degree in directly related field

Credentials

Essential:

• CompTia A+
• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions

Essential:

• Mix of office/non-office settings
• Works in an office setting
• Pass pre-employment drug test
• Hand-eye coordination, reach and grasp
• Sometimes lift and or carry up to 10 lbs
• Sitting up to 75% of shift
• Standing up to 75% of shift
• Walking up to 50% of shift
• Travels up to 50%
• Sometimes lift and or carry up to 25 lbs
• Sitting up to 50% of shift
• Visual acuity for detail, distance, color, depth perception
• May work evening shift
• Must be flexible with work schedule
• May be on-call
• Travel is primarily within Chickasaw Nation boundaries
• Travel is primarily in Oklahoma
• May work where cigarette smoking occurs

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork