IT Client Support Specialist II

University of Central Florida; Orlando (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Paid time off

Retirement options

Employee discounts

Education assistance

Job summary

University of Central Florida Library Services is seeking an IT Client Support Specialist II to deliver reliable technology experiences for students, faculty, staff, and visitors. You will support scanners, printers, and accessibility devices while maintaining innovative tools like AR/VR systems and Igloo Visualization spaces.

Join a team driving digital exploration, multimedia production, and research-enabled tech.

Qualifications

• High School Diploma or Equivalent with 6+ years of relevant experience, or a Bachelor's degree with 2+ years of relevant experience.
• Experience maintaining workstations and peripherals.
• Experience setting up multimedia equipment and classroom tech.

Responsibilities

• Supports public technologies within the library, including scanners, printers, and accessibility machines.
• Provides backup support for Library-specific applications, including Dematic EMS (ARC), Acuity Lighting, and Azure File shares.
• Manages and maintains the Digital Exploration Center tech, Igloo Visualization system, and AR/VR equipment.
• Assists with inquiries about innovative technologies, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with leadership on library technologies, instructional spaces, and meeting spaces.
• Manages and trains Libraries IT student workers.

Skills

Public technology support

Technical troubleshooting

IT support

Staff training

Education

High School Diploma or Equivalent

Bachelor's degree

Tools

Dematic EMS (ARC)

Acuity Lighting

Azure File Shares

Igloo Visualization

AR/VR systems

PaperCut

3D printers

Job description

UCF Libraries The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our Forward-thinking Organizational Structure Is Designed To Maximize Impact

• Academic Engagement: Partnering with students, faculty, and the community.
• Administrative Services: Offering comprehensive financial, physical, and talent support.
• Resources & Discovery: Curating and optimizing access to vital content.
• Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.

At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative.

The Opportunity

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This position supports the everyday tools that keep library services moving while also maintaining innovative technologies that encourage exploration, creativity, and research.

Responsibilities

• Supports the various public technologies within the library, including scanners, printers, and accessibility machines.
• Provides backup support for Library-specific applications, Including Dematic EMS (ARC), Acuity Lighting, Azure File shares.
• Manages and maintains all technological resources within the Digital Exploration Center space, encompassing the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and augmented/virtual reality (AR/VR) technologies.
• Assists with inquiries about innovative technologies and research tools, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources (OIR) on the Libraries technologies, instruction room, and meeting spaces.
• Manages and trains Libraries IT student workers.

Minimum Qualifications

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with one or more specialized technologies, such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer. This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

University Libraries - Operations

Work Schedule

Monday-Friday; 8:00 AM to 5:00 PM

Type of Appointment

Regular

Expected Salary

$23.33 to Negotiable

Job Posting End Date

10-29-2026-12-00-AM

Veteran’s Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke-free campus and an E-Verify employer.