IT Client Support Engineer

Starz; Santa Monica (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Annual discretionary bonus and merit

401(k) matching

Tuition reimbursement

Job summary

STARZ is seeking an IT Client Support Engineer to serve as a frontline resource for end users at the Santa Monica location. You will provide dependable technical support across hardware and software, collaborating with a cross-location IT team to deliver a smooth, responsive user experience.

The role requires 3+ years in IT support, strong Windows 11/macOS skills, and hands-on experience with AD, M365, and ITSM (ServiceNow).

Qualifications

• 3+ years of IT support, desktop support, or a related technical role.
• Strong proficiency with Windows 11 and macOS environments.
• Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
• Familiarity with ITSM platforms, particularly ServiceNow.
• Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with a client-first mindset.
• Willingness to participate in a 24/7 on-call rotation (1 week every 5 weeks).

Responsibilities

• Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
• Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
• Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
• Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
• Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
• Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.

Skills

Windows 11

macOS

Active Directory

Microsoft 365

ITSM - ServiceNow

Networking fundamentals

On-call rotation

Tools

ServiceNow

Intune

JAMF

SCCM

Job description

Job Description

The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.

Job Description

The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.

Key Responsibilities

• Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
• Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
• Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
• Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
• Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
• Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.

Required Qualifications

• 3+ years of experience in IT support, desktop support, or a related technical role.
• Strong proficiency with Windows 11 and macOS environments.
• Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
• Familiarity with ITSM platforms, particularly ServiceNow.
• Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with a client-first mindset.
• Willingness to participate in a 24/7 on-call rotation (1 week every 5 weeks)

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft certifications (MD-102, MS-900), or equivalent.
• Experience supporting AV/conferencing systems (e.g., WebEx Calling, MS Teams, Crestron, etc).
• Familiarity with endpoint management tools (e.g., Intune, JAMF, SCCM).

Competencies

• Technical Expertise – Strong knowledge of enterprise IT systems and end-user support best practices.
• Problem Solving – Ability to analyze complex technical issues and develop effective, lasting solutions.
• Communication – Clear and professional communication with both technical and non-technical stakeholders.
• Ownership – Takes accountability for outcomes and follows issues through to resolution.

Note: This job description is intended to outline the general nature and level of work for this position. It is not exhaustive and may be subject to change based on organizational needs.

Compensation

$85,000 - $95,000

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning "We're All Adults Here." Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.

Our Benefits

• Full Coverage – Medical, Vision, and Dental
• Annual discretionary bonus and merit increase
• Work/Life Balance – generous sick days, vacation days, holidays, and wellness days
• 401(k) company matching
• Tuition Reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.