IT Client Support - Audio Visual Specialist

W. L. Gore & Associates, Inc; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in innovative technology is seeking an IT Client Support - Audio Visual Specialist in Chicago. This role involves troubleshooting audio-visual systems and supporting meeting technologies in a fast-paced environment. Ideal candidates are passionate, possess a technical degree, and have strong interpersonal skills.

Benefits

Comprehensive benefits program

Associate Stock Ownership Plan

Profit-sharing opportunities

Qualifications

• Minimum 2 years experience troubleshooting meeting place technologies.
• Experience with video conferencing and audio systems is crucial.
• Ability to lift heavy objects up to 70lbs.

Responsibilities

• Troubleshoot meeting place audio visual systems and support large meetings.
• Create and update documentation of meeting place systems.
• Train team members on meeting place technologies.

Skills

Troubleshooting

Communication

Organization

Analytical skills

Education

Associate's Degree in audio visual technology

Tools

Crestron Toolbox

Biamp Audio systems

Polycom video conferencing

Microsoft Teams

Microsoft Office 365

Job description

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About the Role: We are looking for an IT Client Support - Audio Visual Specialist to join our Client Support Analyst team. In this role, you will support the region's meeting place technologies by utilizing creative, flexible and strong communication skills and the ability to interact with coworkers and clients, often under deadline pressure. In addition to being proficient with network and computer hardware and software, we are looking for someone passionate about working for a world-class manufacturer, and r ecognize the importance of building and maintaining strong interpersonal relationships.

This role will be located at our facility in Phoenix, Arizona.

Responsibilities:

• Troubleshoot meeting place audio visual systems and determine root cause throughout plants in the region and support large meeting events live with a focus on customer service ( Crestron Toolbox, Teams Certified room systems and Tesira Biamp software)
• Create and update documentation of meeting place systems
• Inventory backup and spare hardware components
• Termination of RS232 for audio visual control of system
• Mount (hang) flat panel displays & projectors and their mounts; install audio systems (8 ohms and 70 volt speaker and amplification systems)
• Manage RMA's for broken warranty equipment with manufacturers
• Train team members and fellow associates on meeting place technologies
• Prioritize service level tickets in a timely manner so SLA's are met; including transport, assemble, maintain and repair equipment used in meeting places
• Coordinate external audio-visual integrator service calls when external support; including the c oordination of vendor partner deliverables
• Perform other Audio-Visual related installation support tasks as required

Required Qualifications:

• Associate's Degree in audio visual technology (or related field) and a minimum 2 years of hands-on experience troubleshooting meeting place technologies in a higher education or corporate environment or m inimum 5 years of hands-on experience troubleshooting meeting place technologies in a higher education or corporate environment
• Demonstrated experience troubleshooting Web and Video Conferencing and Polycom video conferencing, Biamp Audio systems, and Crestron control systems (or similar systems)
• Working knowledge of Networks and VLANS and 8 ohms and 70-volt speaker and amplification systems
• Familiarity with Microsoft Teams and Microsoft Office 365
• Comfortable working with other trades on projects
• Excellent listening and organizational skills
• Ability to think and work independently to meet necessary deadlines by solving problems using analytical skills
• Ability to lift heavy objects up to 70lbs and work within a variety of conditions, some of which may be in small or confined locations such as under or inside meeting room tables
• Ability to travel up to 10%

Desired Qualifications:

• CTS certification(s)
• A+ and Network+ certification(s)
• Crestron and Tesira programing certifications

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.

Copyright 2024 W. L. Gore & Associates, Inc.