IT Client Services Support

Ledgent Technology; Plano (TX); On-site; USD 62,000 - 90,000; Full time

Job summary

Ledgent Technology seeks a Technical Client Services Liaison for a contract-to-hire role on-site in Plano, TX. You will provide advanced IT support and act as the primary liaison for field engineers and third-party providers.

Responsibilities include laptop lifecycle management, Windows endpoint configuration, asset records maintenance, and ensuring access to tools and documentation. Strong customer service and IT infrastructure knowledge are required.

Qualifications

• Associate’s degree or comparable IT experience.
• 5+ years in IT help desk or related IT support.
• Experience supporting field service organizations or distributed workforce.
• Strong communication and customer service skills.
• Proficiency with Windows endpoints and IT infrastructure basics.

Responsibilities

• Serve as primary technology liaison for field engineers and third-party providers.
• Act as SPOC for Data Center Solutions Business Platform IT needs.
• Coordinate onboarding/offboarding for service personnel and equipment.
• Provide infrastructure support for the business unit.
• Manage Windows laptop lifecycle: procurement, configuration, deployment, disposal.
• Build, image, and maintain Windows-based endpoints per standards.
• Conduct quarterly device refreshes, updates, security reviews, re-imaging.
• Maintain asset inventories and records in asset management systems.
• Support hardware warranty management and vendor coordination.

Skills

IT Client Services

Field service experience

Communication skills

Time management

Customer service

Education

Associate's degree in IT

Tools

Active Directory

SCCM

Windows 11

PowerShell

Asset management platforms

Job description

We are seeking a Technical Client Services Liaison to work in a contract to hire role with our company; placed on assignment in Plano, TX.

Applicants must be legally authorized to work in the United States. The company is not able to sponsor employment visas now or in the future. No 3rd party candidates can be considered.

W2 hourly rate range: $45.00 - $65.00

Location: Onsite in Plano, TX

Purpose

To provide advanced support and troubleshooting of computer systems, IT services, desktops, peripherals, and general IT support within a Company Business Unit.

Main Responsibilities and Tasks

• Act as the primary technology liaison for field engineers and third‑party service providers.
• Serve as the Single Point of Contact (SPOC) for the Data Center Solutions Business Platform regarding IT Client Services needs.
• Coordinate onboarding and offboarding activities for service personnel, including equipment provisioning and access management.
• Provide infrastructure support for the business unit.
• Act as the primary technology liaison for field engineers and third‑party service providers.
• Ensure personnel have reliable access to required tools, applications, documentation, and communication platforms.
• Own the complete laptop lifecycle management process, including procurement, configuration, deployment, shipment, tracking, recovery, disposal, and replacement.
• Build, image, configure, and maintain Windows‑based endpoint devices according to corporate standards.
• Conduct quarterly device refreshes, updates, inspections, security reviews, and re‑imaging activities.
• Maintain accurate asset inventories and asset records in designated asset management systems.
• Support hardware warranty management, repairs, vendor coordination, and replacement programs.

Authorities

N/A

Additional Responsibilities and Tasks

• Perform other duties and tasks as assigned.

Education

• Associate’s degree in Computer Technology, IT, or a related discipline, or comparable experience.

Job Experience

• 5+ years of experience in IT Help Desk Support or a related discipline.

Technical / Professional Skills

• 4-5 years of strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.
• Experience supporting field service organizations or distributed workforce environments.
• Knowledge of Microsoft Active Directory, SCCM, and Windows 11.
• Experience with asset management platforms and inventory control processes.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and wireless connectivity.
• Experience with PowerShell scripting and task automation.

Leadership Skills

• Strong time management skills; managing one’s own time and the time of others.
• Self‑starter requiring little day‑to‑day supervision.
• Cooperative; works well with others.
• Client Services skills and the ambition to provide the best service possible.

General Skills

• Excellent communication skills, both written and verbal.

Personal Skills (Traits and Attributes)

• Positive attitude and energy.
• High attention to detail.
• Good organizational skills.
• Dependable and reliable.
• Ability to prioritize and multi‑task effectively.

Other Job Requirements

• This position requires long periods of sitting behind a desk and performing tasks on a computer.
• Additional physical requirements include standing, bending, hand dexterity, speaking, seeing, and lifting/moving up to 50 pounds.

Desired Skills and Experience

• 4-5 years strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.
• Experience supporting field service organizations or distributed workforce environments.
• Knowledge of Microsoft Active Directory, SCCM, and Windows 11.
• Experience with asset management platforms and inventory control processes.
• Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and wireless connectivity.
• Experience with PowerShell scripting and task automation.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.