IT Client Service Specialist

Perkins Eastman; Dallas (TX); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) options

PTO

Company paid holidays

Life insurance

Professional development

Job summary

Perkins Eastman in Dallas is seeking an IT Client Service Specialist to provide customer-service focused support for the Dallas office and other locations. This role includes troubleshooting, maintaining IT systems, and collaborating with the IT team on technologies.

Qualified candidates should have a BS in Computer Science or equivalent education, at least 2 years of IT support experience, and strong problem-solving skills. The position offers a flexible hybrid work policy and various benefits.

Qualifications

• Minimum 2 years of IT Support experience.
• Strong technical documentation skills.
• Team-oriented, reliable, responsible.

Responsibilities

• Support maintaining hardware, software, and systems.
• Assist with troubleshooting issues.
• Organize and maintain IT resources.

Skills

Customer service

Technical support

Problem-solving

Communication

Documentation skills

Education

BS in Computer Science (or related field) or equivalent education

Tools

Microsoft Office Suite

Windows Server 2012/R2

Windows 10

Acronis

VMware

Citrix

Job description

Perkins Eastman is a global architectural design practice with expertise in all aspects of the built environment, working at all scales and every level of detail. With studios in 24 locations worldwide, we design for people to leave a lasting and positive impact on the human experience and the world we inhabit.

Opportunity

IT Client Service Specialist is a customer-service focused role. The successful candidate will help to directly support the Dallas office while providing remote support for staff in all other locations. Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm‑wide.

Primary Responsibilities

• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and providing technical support.
• Organize and maintain IT resources.
• Basic problem‑solving using remote management systems.
• Communicate effectively with audiences of varying technical levels.
• Create, capture, and maintain accurate technical documentation.
• Display professional, team‑oriented, reliable, and responsible behavior.
• Enforce all IT policies and system procedures.
• Initiate and innovate to improve processes and address systemic technical issues.
• Perform regular office tasks and occasional lifting up to 50 lbs.
• Work consistently on a computer daily.
• Occasional travel may be required to support regional offices.
• Be reachable by mobile phone during and outside business hours for emergencies.
• Respond quickly to emergency support situations, including weekend or off‑hour work.

Required Qualifications

• BS in Computer Science (or related field) or equivalent education and experience.
• Minimum 2 years of IT Support experience (AEC firm a plus).
• Industry‑standard hardware/software certifications preferred (e.g., Microsoft, Apple, A+).
• Understanding of Microsoft server/workstation operating systems.
• Extensive knowledge of Microsoft Office Suite.
• Strong problem‑solving skills and remote management experience.
• Effective verbal and written communication with varied technical audiences.
• Strong technical documentation skills.
• Team‑oriented, reliable, responsible.
• Commitment to enforce IT policies and procedures.
• Detail‑oriented, innovative, proactive.
• Drive to identify and resolve systemic technical issues.

Desired Technical Skills

• Experience supporting Windows and Apple computing environments.
• Workstation and laptop re‑imaging experience (Acronis, Ghost, SCCM, etc.).
• Knowledge of Windows Server 2012/R2 and Windows 10.
• Virtual technology familiarity (VMware, Citrix).
• Mobile device support (smartphones, tablets, laptops).
• Telephony systems (analog, digital, VoIP).
• Messaging platforms (Exchange/Outlook, Office 365).
• Business applications (MS Office, Adobe Creative Suite).
• Scripting and basic web development a plus.

Physical Requirements / Work Environment

• Normal office environment with moderate noise.
• Occasional lifting up to 25‑50 lbs, regular walking, standing, sitting, bending, twisting, reaching.
• Perform daily work on a computer.
• Travel not typically required but may be necessary to support regional sites.
• Accessible by mobile phone during normal and outside business hours for emergency support; mobile stipend provided.
• Ready to respond to emergency support situations; weekend or off‑hour work may be required.

What We Offer

• 401(k) options
• PTO
• Company paid holidays
• Life insurance
• Professional development

Compensation

Salary Range: $60,000 to $70,000

Reporting To

This position reports to the IT Services Manager and IT Director. It requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations. The goal is to deliver exceptional desktop services and customer support.

Equal Opportunity Employer

Perkins Eastman is an affirmative action, equal opportunity employer and a participant in the U.S. Federal E‑Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

PE has a hybrid policy that allows flexibility for employees in managing their working days and hours to cater to diverse needs.