IT Cinema Tier 2 Support Technician I

Regal; Dallas Crest (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Free movie passes

Discounted concessions

Vacation time

Sick leave

401(k) match

Summer Fridays

Medical coverage

Life & disability insurance

Dental

Vision

Supplemental life

Accident insurance

Critical illness

Hospital indemnity

Job summary

Regal Cinemas is seeking an IT Cinema Tier 2 Support Technician I to support cinema technology and lead IT scope for openings, remodels, and new projects. You will troubleshoot hardware/software issues, coordinate with vendors and internal teams, and ensure systems meet service levels across multiple theatres.

Based in Knoxville with hybrid, field-based, or remote options depending on role, you’ll collaborate with IT colleagues to keep operations running smoothly and help bring the moviegoing

Qualifications

• Hands-on experience supporting IT infrastructure, hardware, and software in a technical environment.
• Ability to manage multiple priorities and work independently and in a team.
• Strong troubleshooting, critical thinking, and decision-making under pressure.
• Clear communication with technical and non-technical partners.
• Willingness to travel and adapt to changing project needs.

Responsibilities

• Troubleshoot hardware and software issues and respond to technical incidents.
• Lead IT scope of projects including theatre openings, remodels, and closures with timelines and standards.
• Coordinate with vendors and internal teams on equipment installs, cabling, and system configurations.
• Monitor system performance, document updates, and ensure SLAs are met.
• Collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations.

Skills

IT support

Troubleshooting

Project coordination

Vendor coordination

Team collaboration

Job description

What is the job?

If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels.

In this role, you’ll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You’ll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

What will you be doing?

• You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
• You will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met
• You will coordinate with vendors and internal teams on equipment installs, cabling, and system configurations
• You will monitor system performance, document updates, and ensure systems meet service level expectations
• You will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations

About you

• You will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environment
• You will be comfortable managing multiple priorities and working both independently and as part of a team
• You will be able to troubleshoot issues, think critically, and make decisions—even in high-pressure situations
• You will communicate clearly with both technical and non-technical partners
• You will be open to travel and adapt to changing project needs
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us

About Regal

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 7,600 screens across 625 locations in 9 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Read more about the Regal culture here – Regal Careers

Our Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.

If you have any questions about this role or working at Regal Cineworld Group please contact [e-mail]. We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible