IT Change Manager

Intone Inc; Lawrenceville, Northern (GA, KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Intone Inc. in Lawrenceville, GA is seeking an IT Change Manager for a 12-month contract to lead and continually improve enterprise Change Management aligned with ITIL practices, coordinating across IT, governance, and business stakeholders.

You will facilitate CAB and eCAB, review change proposals, ensure documentation, approvals, scheduling, and reporting, and partner with PMO to incorporate change requirements into projects.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Project Management, or related discipline.
• 5+ years of experience in IT Service Management, IT Operations, IT Project Management, or IT Change Management.
• Demonstrated experience facilitating CAB meetings and enterprise-level IT change processes.
• Experience implementing or supporting ITIL-based Change Management frameworks.
• Hands-on experience with ServiceNow or a comparable ITSM platform.
• Experience across technical and business teams in a complex enterprise environment.
• ITIL Foundation Certification.
• Strong ITIL knowledge across Change, Incident, Problem, and Service Transition.
• Strong facilitation, stakeholder management, analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to assess business and technical risks of proposed changes.
• Ability to influence without authority and build consensus.

Responsibilities

• Lead and continuously improve the enterprise IT Change Management process per ITIL best practices.
• Facilitate weekly Change Advisory Board (CAB) and Emergency CAB meetings, and Change Management reviews.
• Review proposed technology changes for completeness, risk, business impact, resources, testing, rollback, and readiness.
• Ensure changes are documented, approved, scheduled, communicated, and implemented per governance.
• Maintain enterprise change calendar and coordinate schedules across IT teams.
• Monitor change-related KPIs: success rates, failed changes, incidents.
• Conduct post-implementation reviews and drive process improvements.
• Partner with IT leaders, stakeholders, and project teams to assess impacts.
• Develop communications, training, and adoption strategies for major initiatives.
• Work with PMO to embed Change Management in project planning and execution.
• Coordinate activities across infrastructure, applications, cybersecurity, networking, and support.
• Maintain Change Management docs and support audits/compliance.
• Utilize ServiceNow or similar ITSM platforms for records, workflows, approvals, and metrics.
• Identify opportunities to automate and streamline Change Management processes.

Job description

This is a 12-month contract position for an IT Change Manager based in Lawrenceville, Georgia. You will lead and continuously improve the enterprise IT Change Management process in alignment with ITIL best practices, managing changes across a complex, multi-team IT environment.

Responsibilities

• Lead and continuously improve the enterprise IT Change Management process in alignment with ITIL best practices.
• Facilitate weekly Change Advisory Board (CAB) meetings, Emergency CAB (eCAB) meetings, and Change Management reviews.
• Review proposed technology changes for completeness, risk, business impact, resource requirements, testing, rollback plans, and operational readiness.
• Ensure changes are properly documented, approved, scheduled, communicated, and implemented according to established governance processes.
• Maintain the enterprise change calendar and coordinate implementation schedules across multiple IT teams.
• Monitor and report on change success rates, failed changes, unauthorized changes, change-related incidents, and other key performance indicators.
• Conduct post-implementation reviews and identify opportunities for continuous process improvement.
• Partner with IT leaders, business stakeholders, and project teams to assess organizational impacts associated with technology changes.
• Develop and support communication, stakeholder engagement, training, and adoption strategies for major technology initiatives.
• Collaborate with the Project Management Office (PMO) to incorporate Change Management requirements into project planning and execution.
• Coordinate implementation activities across infrastructure, applications, cybersecurity, networking, and support teams.
• Maintain accurate Change Management documentation and support audit and compliance requirements.
• Utilize ServiceNow or comparable ITSM platforms to manage change records, workflows, approvals, reporting, and metrics.
• Identify opportunities to automate and streamline Change Management processes.

Qualifications

• Required
  • Bachelor's degree in Information Technology, Information Systems, Business Administration, Project Management, or a related discipline; equivalent education and relevant professional experience may be considered.
  • 5+ years of experience in IT Service Management, IT Operations, IT Project Management, or IT Change Management.
  • Demonstrated experience facilitating CAB meetings and managing enterprise-level IT change processes.
  • Experience implementing or supporting ITIL-based Change Management frameworks.
  • Hands-on experience with ServiceNow or a comparable IT Service Management (ITSM) platform.
  • Experience working across technical and business teams in a complex enterprise environment.
  • ITIL Foundation Certification.
  • Strong understanding of ITIL processes, particularly Change Management, Incident Management, Problem Management, and Service Transition.
  • Strong facilitation, stakeholder management, analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to assess both business and technical risks associated with proposed technology changes.
  • Ability to influence without direct authority and build consensus across diverse stakeholder groups.
• Preferred
  • PMP certification.
  • Prosci, CCMP, or other Change Management certification.
  • Previous experience working within a Project Management Office (PMO).
  • IT Business Analyst experience.
  • Experience supporting large-scale technology implementations or digital transformation initiatives.
  • Knowledge of organizational change management methodologies and adoption strategies.
  • Experience with operational readiness, service transition, and IT governance frameworks.
  • Familiarity with infrastructure, cybersecurity, cloud technologies, enterprise applications, networking, and IT operations.
  • Experience within a large public-sector, education, or similarly complex enterprise environment.