IT Change Management Specialist

Concept-Solution; Oklahoma City (OK); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with matching

Immediate vesting

Job summary

Concept Solutions is seeking an IT Change Management Specialist to support the FAA I&O program in Oklahoma City, OK. The role involves ensuring IT Change and Configuration Management integrity through ITIL-aligned processes and accurate configuration records.

You will work with technical and program teams to document, review, and manage changes, and to implement process improvements across enterprise IT services.

Qualifications

• Bachelor's degree in Business Management, Computer Science, or Information Technology Management, plus 2+ years IT change/config/service management experience.
• Education substitution allows 6 years of relevant experience with HS diploma or equivalent.
• Working knowledge of ITIL-based IT Change and Configuration Management principles and practices.
• Experience developing, documenting, and maintaining IT processes and procedures.
• Hands-on experience using ServiceNow for IT service management activities.
• Experience monitoring, tracking, and resolving incidents through ticketing queues.
• Experience integrating Change Control with Configuration Management.
• Experience managing, maintaining, and validating data for accuracy and completeness.
• Strong written communication skills for process documentation and operational records.
• Ability to collaborate with technical teams, colleagues, and stakeholders.

Responsibilities

• Support daily IT Change Management activities using ServiceNow and SharePoint forms.
• Develop, document, and maintain ITIL-aligned Configuration Management processes.
• Support integration of Change Control and Configuration Management processes.
• Perform QA/QC reviews of Change Requests for accuracy and adherence to procedures.
• Maintain and manage configuration records and related data.
• Document meeting minutes and update official agendas and records.
• Collaborate with teams to drive process improvements.

Skills

IT Change Management

ITIL

ServiceNow

Configuration Management

Documentation

Stakeholder Collaboration

Analytical Thinking

Communication

Education

Bachelor's degree in Business Management/CS/IT Management

Alternative: HS diploma + 6 years related experience

Tools

ServiceNow

SharePoint

Job description

Description

Concept Solutions is seeking an IT Change Management Specialist to support the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) program in Oklahoma City, OK.

In this role, you will help ensure the integrity, consistency, and effectiveness of IT Change and Configuration Management operations across a complex enterprise environment. Working alongside technical and program teams, you will support ITIL-based processes, maintain accurate configuration records, and help ensure IT changes are properly documented, reviewed, and managed.

The ideal candidate is a detail-oriented, analytical professional who enjoys improving processes, maintaining operational standards, and collaborating across teams to support reliable IT services.

• Support daily IT Change Management activities using ServiceNow and SharePoint KSN forms, ensuring accurate documentation and tracking of change requests.
• Develop, document, and maintain ITIL-aligned Configuration Management processes and procedures to support operational consistency and efficiency.
• Support the integration of Change Control and Configuration Management processes to improve coordination and accountability.
• Perform quality assurance and quality control reviews of Change Requests to verify accuracy, completeness, and adherence to established procedures.
• Maintain and manage configuration records and related data to support effective IT service management.
• Participate in technical and operational meetings, document meeting minutes, and incorporate relevant information into official agendas and records.
• Collaborate with technical teams and stakeholders to support process improvements and consistent application of Change and Configuration Management practices.

Requirements

• Education and Experience: Bachelor's degree from an accredited college or university in Business Management, Computer Science, or Information Technology Management, plus a minimum of two (2) years of relevant experience performing project control functions in an IT change, configuration, or service management environment.
• Education Substitution: In lieu of the specified degree, a high school diploma or equivalent and a minimum of six (6) years of relevant experience as described above. Candidates holding a bachelor's degree in another discipline may also qualify under this experience-based pathway.
• Working knowledge of ITIL-based IT Change and Configuration Management principles, procedures, and best practices.
• Experience developing, documenting, and maintaining IT processes and procedures.
• Hands-on experience using ServiceNow for IT service management activities.
• Experience monitoring, tracking, and resolving incidents through ticketing queues.
• Experience integrating Change Control activities with Configuration Management processes.
• Experience managing, maintaining, and validating data for accuracy and completeness.
• Demonstrated ability to review deliverables for quality and compliance before submission.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written communication skills, including the ability to produce clear process documentation and operational records.
• Ability to collaborate effectively with technical teams, colleagues, and stakeholders.
• Self-motivated professional with the ability to take ownership of assigned responsibilities and drive tasks to completion.

Preferred Qualifications

• ITIL v4 or v5 certification.
• Experience supporting large enterprise environments serving more than 35,000 customers.
• Experience collaborating with peer organizations and client teams.
• Experience working effectively in both remote and onsite environments.

Work Location and Schedule

Primary Location: Oklahoma City, OK

Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Monday through Friday, core hours 9:00 AM to 3:00 PM local time

FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $55K to $62K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.