IT Capacity & Performance Lead

ASM Research, An Accenture Federal Services Company; Madison (WI); On-site; USD 78,400 - 116,200; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Capacity Manager to establish and operate ITIL-aligned capacity management processes. You will monitor performance, analyze trends, and produce forecasts to support infrastructure and mission-critical systems in a federal IT environment.

The ideal candidate will have 3–5 years of experience, a Bachelor's degree, and a strong understanding of capacity management and performance analysis, along with a current secret security clearance.

Qualifications

• 3–5 years of experience in IT infrastructure or service management roles.
• Demonstrated knowledge and practical experience in capacity management.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Design and maintain an ITIL-based capacity management framework.
• Collect and analyze utilization and performance metrics.
• Build capacity forecasts using historical trends.

Skills

Capacity management

Performance analysis

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in Information Technology or related field

Tools

Enterprise monitoring tools

ITSM tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Capacity Manager to establish and operate ITIL-aligned capacity management processes. You will monitor performance, analyze trends, and produce forecasts to support infrastructure and mission-critical systems in a federal IT environment.

The ideal candidate will have 3–5 years of experience, a Bachelor's degree, and a strong understanding of capacity management and performance analysis, along with a current secret security clearance.