IT Business Systems Manager

Prime Hospitality Group LLC

Indianapolis (IN)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

401(k) matching

Referral program

Employee discount

Job summary

Prime Hospitality Group LLC is seeking a Business Systems Manager in Indianapolis to own the day-to-day configuration, administration, and support of Aloha, Restaurant 365, and Paylocity across all locations. This hands-on role ensures menus, pricing, integrations, and reporting stay reliable for rapid growth.

The ideal candidate will have 3–7 years’ hands-on experience with Aloha and/or Restaurant 365, strong POS/ERP navigation skills, and a focus on data integrity in a multi-location

Qualifications

3–7 years hands-on configuration in Aloha and/or Restaurant 365 in a multi-location environment.
Experience navigating POS back-office tools, ERP reporting, and HRIS administration.
Attention to data accuracy across multiple locations.
Ability to explain system issues clearly to non-technical staff.

Responsibilities

Own day-to-day system configuration and support for Aloha, R365, and Paylocity across all locations.
Build and maintain dashboards for labor cost, COGS, and inventory reporting.
Coordinate with MSPs and POS resellers to resolve issues and manage licenses.

Skills

Aloha/Restaurant365

POS/ERP experience

Data integrity

Education

Business / Information Systems degree

Tools

Aloha Manager

Restaurant 365

Paylocity

Job description

About Prime Hospitality Group

Established in 2017, Prime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand, with twelve current locations. In recent years, we have expanded to additional food and beverage concepts as well as into the hotel hospitality space, creating a thriving collection of exciting service-oriented brands.

As a committed employer, we seek dedicated team members and empower them to achieve their goals. With passion and values to guide our team, we work tirelessly to provide unparalleled hospitality and outstanding experiences. At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the "Great Places to Work" in Indiana in 2024.

Location & Hours

Indianapolis, IN | Full-Time |

The Opportunity

Prime Hospitality Group is hiring a Business Systems Manager to own the day-to-day configuration, administration, and support of our core operating systems — Aloha, Restaurant 365, and Paylocity — across all restaurant and hotel locations.

This is a hands‑on, execution‑focused role. You'll be the person who keeps menus, pricing, integrations, and reporting running correctly across a fast‑growing, multi‑location organization, working closely with our finance team and outside technology partners to keep everything connected and reliable.

What Success Looks Like In This Role

The ideal candidate will be responsible for building and maintaining structured data inside Platforms Like Aloha. In Practice, That Means

Aloha (POS):

Building and updating menu items, modifiers, and pricing inside Aloha Manager or Aloha Configuration Center. Setting up sales categories correctly so reporting tools read the data cleanly. Rolling out database updates to individual stores or groups of stores. Managing item names, PLUs, and timing tables.

Restaurant 365 (R365):

Maintaining the chart of accounts and GL mapping, keeping the Aloha-to-R365 data flow clean, and building reports for labor cost, COGS, and inventory tracking.

Paylocity (HRIS):

Basic administration and data integrity between HR/payroll and the other systems.

If you've configured a POS system, managed a multi‑location menu rollout, or done GL/reporting setup in a restaurant ERP, you already have the right background for this role.

Core Responsibilities

Day-to-Day System Configuration & Support

Own Aloha menu, pricing, and modifier setup across all locations
Maintain R365 chart of accounts, GL mapping, and reporting configuration
Troubleshoot day-to-day issues across POS, ERP, and HRIS systems
Support new restaurant and hotel openings by standing up POS, network, and system access

Reporting & Data Accuracy

Build and maintain dashboards for labor cost, COGS, and guest sentiment
Ensure sales categories and data structures are clean and consistent for accurate reporting

Vendor & Support Coordination

Serve as the day-to‑day point of contact for our managed service provider and POS reseller
Escalate and track issues through to resolution
Flag when hardware, integrations, or licensing need attention

Basic Compliance Support

Follow PCI‑DSS and data‑handling requirements as part of standard system administration
Keep hardware and software inventories current across locations

The Ideal Candidate

Experience:

3–7 years working directly in Aloha and/or Restaurant 365 (or a comparable multi‑location POS/ERP environment) — hands‑on configuration experience matters far more than years of management experience.

Technical Comfort:

Confident navigating POS back‑office tools, ERP reporting, and basic HRIS administration.

Detail‑Oriented:

Comfortable owning structured data across a multi‑location environment where a pricing or configuration error affects real transactions.

Communicator:

Able to explain a system issue clearly to a restaurant GM or hotel manager who isn’t technical.

Education:

Relevant experience is valued as much as formal education; a degree in business, hospitality, or information systems is a plus but not required.

Why Prime Hospitality Group?

At PHG, we don't just provide "support"; we provide "hospitality" to our own team members. You'll be joining a "Great Place to Work" award‑winning culture that values agility, dedication, and excellence. We are looking for someone who takes pride in keeping the systems running smoothly behind the scenes of an exceptional guest experience.

Our Perks and Benefits: PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up‑to‑date offerings, visit primehg.com.

Work Authorization

Authorized to work in the United States of America.

Prime Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Work schedule