IT Business Systems Analyst (Hybrid)

Dover Federal Credit Union; Dover (DE); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Dover Federal Credit Union is seeking an IT Business Systems Analyst to join their team in a hybrid role. The ideal candidate will improve business processes by collaborating with various stakeholders and documenting technical requirements. The position requires a strong background in business analysis and technical proficiency, particularly within banking systems, to ensure successful project management and implementation of new products and services.

Qualifications

• Five or more years’ experience as a Business Analyst or similar role.
• Experience in banking and related technical experiences.
• Experience with Quality Assurance processes.

Responsibilities

• Collaborate with project sponsors to define project requirements.
• Document business, functional, and technical requirements.
• Analyze and document business process workflows.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree or equivalent certifications

Tools

Symitar

SQL

Office 365

Job description

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General Summary

This position is responsible for collaborating with project sponsors, project managers, and the business unit leads to document and design solutions that improve business processes and to implement new products and services. Primary responsibility is to gather and document business, functional and technical requirements in a team-oriented collaborative environment. Additionally, as a system analyst, you will lead the project from within IT coordinating the network, operational and development resources, project timeline, and other technical needs with both internal and vendor associated IT resources.

Job Type

Full-time

Description

General Summary

This position is responsible for collaborating with project sponsors, project managers, and the business unit leads to document and design solutions that improve business processes and to implement new products and services. Primary responsibility is to gather and document business, functional and technical requirements in a team-oriented collaborative environment. Additionally, as a system analyst, you will lead the project from within IT coordinating the network, operational and development resources, project timeline, and other technical needs with both internal and vendor associated IT resources.

Essential Functions

• Collaborate with Project Sponsors to determine project scope, vision, requirements and timeline.
• Document internal and third-party business, functional and technical requirements utilizing standard templates and reporting back to Stakeholders.
• Translates project requirements into functional requirements in a clear manner that is comprehensible to the entire project team
• Assist in conducting research on products and services to meet project requirements.
• Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Analyze and document business process workflows and make recommendations on how they can be improved and/or automated
• Work with project teams to design and document testing plans
• Participating in QA testing to ensure requirements are being met
• Serve as liaison between technical resources and business owners over the entire project lifecycle to ensure the solution is meeting or exceeding requirements.
• Create project turnover documentation that is shared with IT Operations, Infrastructure and Support for ongoing support of new products and services
• Monitor, measure, and provide feedback on process performance
• Use analytical skills to identify potential system impacts
• Conform to shifting priorities, demands and timelines through analysis and problem-solving
• Update Disaster Recovery documentation and support in Disaster recovery exercises
• Provide level 2 support on Service Desk issues/requests related to operations and the installed projects.
  
  

Requirements

Job Specifications

• Five or more years’ experience as a Business Analyst or similar role
• Minimum of three years banking, business, and related technical experience.
• Hands-on experience with the Symitar core processing system, including system optimization and reporting.
• Proficiency in business process modeling, requirements gathering, and data analysis. Experience with Office 365, SQL, Symitar, and other financial system tools. Familiarity with financial regulations affecting credit unions.
• Use Case and Wireframe Modeling
• Basic understanding of programing languages, APIs, and relational databases.
• Core Banking applications, Document Management Systems, CRM and Digital Banking preferred
• Detail oriented with excellent analytical and problem solving skills
• Excellent interpersonal, organizational, verbal and written communication skills
• Strong commitment to providing quality customer service
• Exercise independent judgement and take action
• A strong desire to learn and can research, document, plan and organize
• Experience working with project stakeholders and senior decision makers
• Familiarity with Meridian Link, Symitar, and Alogent
• Proficiency in a Windows environment and familiarity with credit union software applications preferred
• Excellent analytical problem-solving and communication skills.
• Experience working on multiple projects and tasks concurrently
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Experience in Quality Assurance (QA) processes, including test planning, execution, and defect management
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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