IT Business Systems Analyst

Manulife Insurance Malaysia; Boston (MA); Hybrid; USD 90,000 - 167,000; Full time

Benefits offered by this job

Health, dental, vision, and disability

Life insurance

401(k) with company match

Paid time off & holidays

Job summary

John Hancock Insurance Technology is seeking a Business Systems Analyst to support New Business and Underwriting platforms. You will research improvement opportunities, analyze workflows, develop recommendations, and support implementation of technology solutions aligned with business needs.

You will translate business requirements into epics, features, and user stories, collaborate with Engineering and Architecture teams to map data flows, and help define test plans and acceptance criteria to

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• 5+ years in business systems analysis or related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication with technical and non-technical stakeholders.
• Ability to lead processes or programs and manage multiple priorities.
• Experience translating complex business requirements into technical specifications.
• Experience using AI-enabled tools to support business analysis.
• Knowledge of Agile methodologies and product management.

Responsibilities

• Requirements elicitation and documentation of business, functional, and user needs.
• Workflow analysis to identify opportunities and issues in processes.
• Solution development and recommending approaches aligned with business needs.
• Process implementation including test plan development for delivery.
• System mapping with Engineering and Architecture for data flows.
• User story development from requirements into epics and features.
• Design facilitation with project teams and stakeholders.
• Acceptance criteria and testing framework development; evaluate test results.

Skills

Analytical thinking

Communication skills

Team collaboration

Requirements elicitation

Problem solving

Translate requirements to specs

AI-enabled tools experience

Education

Bachelor’s degree in Information Technology/Computer Science or related field

Job description

The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs. You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies.

Position Responsibilities

• Requirements Elicitation and Documentation: Gather, interpret, and document business, functional, and user requirements.
• Workflow Analysis: Research and document opportunities and issues involving workflows, procedures, and business processes.
• Solution Development: Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices.
• Process Implementation: Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery.
• System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows, processes, dependencies, and interactions across current and proposed systems.
• User Story Development: Translate business and user requirements into epics, features, and user stories.
• Design Facilitation: Facilitate collaborative design sessions with project implementation teams and relevant stakeholders.
• Acceptance Criteria Development: Establish acceptance criteria, testing frameworks, and standards used to evaluate completed solutions.
• Test Case Evaluation: Support the translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.

Required Qualifications

• Bachelor’s degree Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience.
• 5 or more years of experience in business systems analysis or a related field.
• Demonstrated analytical, critical-thinking, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to work collaboratively and contribute effectively within a team environment.
• Experience translating complex business requirements into clear technical or functional specifications.
• Ability to provide professional advice, make informed decisions within the scope of the role, and take a lead role in process or program execution.
• Demonstrated ability to manage multiple priorities and projects in a changing environment.
• Experience using AI-enabled tools to support business analysis activities, such as requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support.

Preferred Qualifications

• In-depth knowledge of business analysis principles, methodologies, and technology systems.
• Experience working within the life insurance industry.
• Strong understanding of Agile methodologies and product management principles.
• Knowledge of system design, systems analysis, and user-testing best practices.
• Experience applying business analysis tools and techniques.
• Ability to build collaborative relationships with stakeholders across a range of functions and organizational levels.
• Familiarity with enterprise-level systems and applications.
• A growth-oriented mindset, including a willingness to respectfully challenge established approaches, experiment with new ideas, remain open-minded, and adapt to change.
• Relevant professional certification, such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Benefits

Referenced Salary Location Boston, Massachusetts. Working Arrangement Hybrid. Salary range is expected to be between $90,160.00 USD - $167,440.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Privacy and Data

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights

I Family & Medical Leave

I Employee Polygraph Protection

I Right to Work

I E-Verify

Company

John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.