IT Business Systems Administrator - HYBRID

dbinsus; Anaheim (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical PPO

Dental PPO

Vision PPO

Life insurance

4 weeks annual PTO

13 paid holidays

401(k) with 4% match

FSA & Dependent Care FSA

Training reimbursement

Casual dress code

Job summary

DB Insurance USA is seeking an IT Business Systems Administrator to maintain core systems, support data privacy, and coordinate with vendors. The role emphasizes implementing PCR change requests, incident resolution, and documentation.

Candidates should have 3+ years in IT operations, experience with Assure Policy/Claims and Guidewire/Duck Creek, plus strong communication; Korean is preferred to liaise with our Seoul HQ.

Qualifications

• 3+ years of IT operations experience, preferably in insurance.
• Experience with core insurance platforms and enterprise IT functions.
• Knowledge of data privacy regulations and security practices.

Responsibilities

• Maintain and operate core enterprise platforms to ensure seamless integration.
• Manage PCR/change requests and provide technical support for new projects.
• Coordinate with external vendors and manage SLAs.

Skills

Communication

Vendor coordination

Data privacy

Project management

Windows OS

MS Office

Korean (preferred)

Tools

Assure Policy

Assure Claims

Sapiens

Guidewire Suite

Duck Creek Suite

Majesco P&C Core

Job description

Job Title

• IT Business Systems Administrator

Location

• 222 S Harbor Blvd, #720, Anaheim, CA 92805

Salary

• $80,000 - $100,000/year

Position Type

• Full-time
• Exempt (Salaried)
• Monday - Friday
• 8:30 am - 5:30 pm
• Hybrid after 90 days – 3 days in office/2 days remote

Reports to

• IT Manager

Position Overview:

DB Insurance is seeking a proactive and solutions-driven IT Business Systems Administrator to support core system operations and enterprise IT functions. This role involves maintaining key systems such as the Assure Policy platform, managing change requests, ensuring data privacy compliance, coordinating with vendors, supporting UAT, and handling incident resolution and documentation. The ideal candidate will have 3+ years of experience in IT operations within the insurance industry, experience with similar platforms, knowledge of data privacy regulations, and strong communication and coordination skills.

Key Responsibilities:

• Enterprise Systems Administration: Actively utilize, manage, and maintain core operational platforms and insurance enterprise suites to ensure seamless integration
• Data Privacy Compliance: Ensure compliance with Americas' data privacy regulations (CCPA, NYDFS, etc.) and conduct regular audits.
• Change Management (PCR): Manage Project Change Requests (PCR) and provide technical support for new projects.
• Vendor Management: Handle technical communication and Service Level Agreement (SLA) management with external IT vendors, such as DXC.
• UAT Support: Support the stabilization of User Acceptance Testing (UAT) during system updates and functional enhancements.
• Incident Management: Analyze root causes of system failures and manage resolution schedules.
• Documentation: Update and maintain system operation processes and security response manuals.

Qualifications:

• Experience: 6+ years of experience in IT operations or core system management (3+ if within the insurance industry)
• Platform Knowledge: Experience operating Assure Policy, Assure Claims, Sapiens, or similar core insurance and business solution suites, such as:
  • Guidewire Software (Guidewire Insurance Suite: PolicyCenter, ClaimCenter, BillingCenter)
  • Duck Creek Technologies (Duck Creek Suite: Policy, Billing, Claims)
  • Majesco (Majesco P&C Core Suite)
• Compliance Understanding: Knowledge of data privacy laws (CCPA, GDPR, etc.) and financial industry security regulations.
• Project Management: Proficiency in system change management and lifecycle management.
• Vendor Coordination: Ability to collaborate with external solution vendors and coordinate technical requirements.
• Communication: Strong interpersonal and negotiation skills for collaborating with relevant departments (Accounting, Sales) and external partners.
• Technical Skills: Proficiency in Windows OS and MS Office suite; strong software troubleshooting and resolution capabilities.
• Communication: Fluency in Korean is preferred in order to communicate with our headquarters in South Korea.

Benefits

• Medical (PPO), dental (PPO), vision (PPO), and life insurance covered 100% by the company and 50% for dependents
• 4 weeks of annual paid time off
• 13 annual paid holidays
• 401(k) plan with up to 4% company match, vested immediately
• Flexible Spending Account (FSA) & Dependent Care FSA
• Fringe Benefit reimbursements
• Job-related training reimbursement
• Casual dress code

About Us
At DB Insurance USA, we carry forward a legacy of excellence that began in South Korea in 1962 and expanded to the U.S. in 1984. Backed by the financial strength of a global powerhouse (AM Best Rating: A+, S&P Rating: A+), we combine world-class resources with the agility of a close-knit team. With offices in California, Hawaii, New York, and Guam, we provide innovative insurance solutions tailored to protect your property, business, and livelihood. We are committed to fostering a culture of inclusion and innovation, ensuring exceptional service and peace of mind for every policyholder.