IT Business System Analyst I # 26-23641

US Tech Solutions; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

US Tech Solutions is seeking an IT Support Analyst to support local IT applications and serve as a bridge between IT and R&D operations within a pharmaceutical environment.

The role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.
• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.
• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.
• Knowledge of 21 CFR Part 11 and GxP guidelines.
• Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.

Responsibilities

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D area.
• Identify business requirements, review processes, and assess impact on delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.
• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
• Prepare technical and validation documentation to support system compliance.
• Document user and business needs and translate them into clear system requirements and specifications.
• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.
• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Skills

IT support

Business analysis

SDLC knowledge

Regulatory compliance

Education

Bachelor's degree in CS, Engineering, IT or related field

Tools

HP ALM

ServiceNow

Microsoft Project

Microsoft 365

Job description

Duration: 14 months with possible extension
Overview

The IT Support Analyst will support local IT applications and serve as a key connection between IT and business operations within a pharmaceutical environment. This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.

Responsibilities

Application Support and Validation:

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
• Identify business requirements, review business processes, and assess the impact on application delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.

Technical Management:

• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
• Prepare technical and validation documentation to support system compliance.
• Document user and business needs and translate them into clear system requirements and specifications.
• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.

Stakeholder Communication:

• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.
• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.
• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.
• Knowledge of 21 CFR Part 11 and GxP guidelines.
• Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.

About USTech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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