IT Business Sr Analyst

Citi; Tampa (FL); Hybrid; USD 124,000 - 151,000; Full time

Job summary

Citibank, N.A. in Tampa, FL seeks an IT Business Senior Analyst to bridge business users and IT. You will define system scope for complex projects, evaluate business processes, and advise on functional specs while coordinating with a technology team. A hybrid telecommuting option may be available within Citi policies.

The role requires a bachelor's degree in CS/IT and five years of relevant experience, with a master’s degree offering an alternative pathway. Primary location: Tampa, FL.

Qualifications

• Bachelor’s degree (or foreign equivalent) in CS/IT or related field; five years in system analysis and project management.
• Master’s degree (or foreign equivalent) with three years experience acceptable alternative.
• Experience with UX design principles and user research.
• Experience analyzing data for reporting and system integration.

Responsibilities

• Liaise between business users and technologists to exchange information clearly.
• Define systems scope and objectives for complex projects.
• Consult with users/clients to solve complex system issues and determine functional specs.
• Assess risks and communicate impacts considering regulatory and firm policies.
• Support system changes from requirements to implementation and provide input based on analysis.

Skills

Liaison skills between business and IT

Requirements gathering

Risk assessment

Data analysis for reporting

Education

Bachelor’s degree in Computer Science or related field

Master’s degree in Computer Science or related field

Tools

Database management

Software Development Methods

OOA/OOD design

Job description

Citibank, N.A. seeks an IT Business Senior Analyst for its Tampa, FL location.

DUTIES:

Responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. Contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT. Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions. Support system change processes from requirements through implementation and provide input based on analysis of information. Consult with business clients to determine system functional specifications and provide user and operational support. Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment. Work as a team to achieve business objectives, performing other duties and functions as assigned. Act as SME to senior stakeholders and other team members. Assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations. Adhere to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, and reporting control issues with transparency. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

REQUIREMENTS:

Bachelor’s degree, or foreign equivalent, in Computer Science, Computer and Information Technology, or a related field, and five (5) years of experience in the job offered or in a related IT occupation performing system analysis and project management. Five (5) years of experience must include: Performing system analysis and design skills to define the scope and objectives of complex projects to analyze the system, gather enhancement requests, and document enhancements; Using UX design principles to perform user research sessions; Assessing risks and developing mitigation strategies; Engaging in data analysis for reporting and system integration using database management; Utilizing Software Development Methods and Object-Oriented Application Development to evaluate the system’s modules, document impact to proposed changes, and monitor development; Applying advanced technical writing to maintain system documentation and communicate release updates; and Leveraging IT architecture, systems administration, and interface design knowledge to address downstream impacts. In the alternative, Employer will accept a Master’s degree, or foreign equivalent, and three (3) years of experience. Employer will accept pre- or post- Master’s degree experience.

40 hrs./wk.

Wage Range: $137,363.00 to $137,363.00

Job Family Group

Technology

Job Family

Business Analysis / Client Services

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Wholesale Lending Operations Management.

Anticipated Posting Close Date

Oct 29, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right.

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