IT Business Relationship Manager - Academics

Atrium Health Wake Forest Baptist & Wake Forest University School of Medicine; Winston-Salem (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a pre-eminent academic health system as a lead stakeholder overseeing daily ITS operations and ensuring client satisfaction. In this dynamic role, you'll leverage your expertise in business analysis to recommend impactful solutions and streamline processes. Collaborate closely with IT and business teams to drive technology adoption and enhance business capabilities. This position offers a unique opportunity to influence healthcare delivery and contribute to transformative projects within an innovative organization dedicated to improving health and advancing healing for all.

Qualifications

• 5+ years of relevant technical or business work experience.
• Ability to understand business needs and requirements.

Responsibilities

• Lead stakeholder for daily ITS operations and client satisfaction.
• Provide business analysis services and recommend solutions.
• Collaborate with teams to ensure continuous delivery of outcomes.

Skills

Business Analysis

Problem Resolution

Negotiation

Stakeholder Engagement

Documentation Creation

Adaptability

Education

Bachelor's degree in Information Systems

Certification in Project Management

ITIL V3 Foundations

Job description

JOB DESCRIPTION

JOB SUMMARY: Serves as the lead stakeholder for a hospital or group of sites within the WFBMC organization. Position is responsible for the daily ITS operations, issues, communication, prioritization, and client satisfaction within that functional site. Works closely with all areas of Information Technology and Services to ensure that the levels of effort, timeliness, and resources are expended for the projects within the area, tracking the progress of those projects and ensuring constant communication with the customer and the leadership of Information Technology and Services. Serves as the resident expert of designated area of responsibility and should be able to assist the ITX Executive team when planning projects for budget or for counsel when there is question of how ITS performance is being executed.

EDUCATION/EXPERIENCE: Bachelor's degree in information systems, computer science, business administration or related field and five plus years of relevant technical or business work experience

CERTIFICATION, and/or REGISTRATION: Valid driver's license. ITIL V3 Foundations recommended. Project management certification preferred.

ESSENTIAL FUNCTIONS:

• Provides business analysis services, based on a deep understanding of relevant business area(s), to recommend solutions, process changes and build requirements while understanding technical options, limitations, costs, and risks.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Work with business and delivery teams to prioritize requirements, and then manage requirements scoping throughout the delivery process.
• Create artifacts as appropriate, including business case documentation, scope documentation, process flows, and journey maps.
• Seeks ways to drive adoption of new technology and reuse existing technology for enabling business capabilities, value streams and business processes as well as identifying and assisting in prioritizing opportunities to streamline business processes.
• Provides internal consultancy services to business leaders, business units and lines of business, helping them with design thinking, business modeling, ecosystem modeling, investment analysis, and operating model design.
• Collaborates with infrastructure and application teams to ensure continuous delivery of business outcomes, as well as to identify when it is necessary to evolve the business architecture.
• Develops ecosystem and business capability models, value stream and customer journey maps to guide teams in developing their minimum marketable and minimum viable products, value propositions and drive business outcomes.
• Construct business capabilities models, value stream models, business process models, customer journey maps, and other critical and relevant business architecture deliverables to help product managers and product owners make investment and change decisions in the product life cycle.

SKILLS & QUALIFICATIONS:

• Experience determining the explicit and implicit needs and requirements of various stakeholders.
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• Strong problem resolution, negotiation, and influencing skills.
• Demonstrated ability to engage both technologists and business partners to achieve target outcomes.
• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Experience creating documentation such as business case documentation or business requirements summaries.
• Adaptability and a willingness to learn new skills.

WORK ENVIRONMENT: Clean, well lit office environment Fast paced Subject to work hours outside of normal work day Some travel required Subject to interruptions Subject to competing priorities

PHYSICAL REQUIREMENTS:

Amount of time spent performing the following activities:

0% 35% 65%

to to to

35% 65% 100% N/A Activity

X Standing

X Walking

X Sitting

X Bending

X Reaching with arms

X Finger and hand dexterity

X Talking

X Hearing

X Seeing

Lifting, carrying, pushing and or pulling:

X 20 lbs. maximum

X 50 lbs. maximum

X 100 lbs. maximum

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always