IT Business Relationship Manage

MasterApp Labs LLC; United States; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Dental insurance

Health insurance

Vision insurance

Descripción de la vacante

MasterApp Labs LLC is seeking an IT Business Relationship Manager to bridge IT and business partners in a hybrid Richmond setting. You will lead executive-level discussions, align IT delivery with business goals, and drive a multi-year capability roadmap with ITD and districts.

The role emphasizes strategic partnership, stakeholder management, and advancing service innovation while ensuring policy compliance with VDOT and VITA guidelines.

Formación

• Bachelor's degree or six or more years of IT experience required.
• Knowledge of SDLC, Agile methodologies, and technology procurements.
• Excellent written and verbal communication with leadership at all levels.
• Ability to listen, build rapport, and act as strategic partner using influence.

Responsabilidades

• Meet with Agency leadership up to the Executive level regularly.
• Work with IT leadership to ensure delivery of IT products/services by ITD.
• Partner with Districts as a focal resource for IT management, escalations, and coordination.
• Develop and maintain a multi-year business capability roadmap with IT and business partners.
• Build and maintain relationships with assigned business partners.
• Coordinate with PMs, service and ops managers to prioritize requests and manage escalations.
• Identify opportunities for new services, improvements, and technical innovation.
• Oversee management of business partner expectations related to ITD engagement and delivery.
• Manage escalations related to procurements, projects, and service delivery.
• Identify, champion, and communicate customer needs.
• Consult with ITD teams managing production operations and strategic direction.
• Support continued compliance with VDOT and VITA policies.

Conocimientos

Strong communication

Active listening

Strategic partnership

Conflict resolution

Team collaboration

Product line planning

Strategic thinking

SDLC knowledge

Agile methodology

Technology procurement

Educación

Bachelor's degree or 6+ years IT experience

Descripción del empleo

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title: IT Business Relationship Manager

Location: Richmond, VA, (Hybrid)-Onsite 2 days a week with 3 days remote

Position Type: Contract

Interview Mode: 1st round MS Teams & 2nd round In-person

Position specific responsibilities and duties will include, but not limited to:

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Desired Skills to Partner with Districts:

• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution; Strategic thinker. (10yrs)
• Experience in Product Line planning, development and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.

Required/Desired Skills

Skill | Required /Desired | Amount | Actual Years of Experience

Bachelors degree or six (6) years or more of related experience in a role within Information Technology. | Required | 6 |

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) | Required | 5 |

Strong communication skills in writing, speaking and presenting with leadership of all levels. | Required | 10 |

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. | Required | 10 |

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. | Required | 10 |

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. | Required | 10 |

Ability to connect strategy to execution; Strategic thinker. | Required | 10 |

Experience in Product Line planning, development and management. | Required | 1 |

Understanding of VDOT's Organization Structure, how VDOT and VITA interact. | Desired | 3 |

BRMP Certification | Highly desired |

This is a remote position.