IT Business Process Analyst I

eTeam; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The IT Support Analyst role at eTeam in Miramar, FL is an onsite position focused on supporting local IT applications within a pharmaceutical environment. You will translate business needs into practical technical solutions, validate processes with stakeholders, and collaborate with global teams to meet quality and regulatory requirements.

Ideal candidates hold a Bachelor’s degree in a related field and have at least 3 years in IT app support and business analysis, with experience using HP ALM,

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Minimum 3 years in IT application support and business analysis.
• Strong SDLC, validation methodologies, and business analysis practices.
• Experience with HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.
• Knowledge of 21 CFR Part 11 and GxP guidelines.
• Experience working in a global environment; fluent English; bilingual in English/Spanish is a plus.

Responsibilities

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
• Identify business requirements, review business processes, and assess impact on application delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.
• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
• Prepare technical and validation documentation to support system compliance.
• Document user and business needs and translate them into clear system requirements and specifications.
• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.
• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Skills

IT Application Support

Business Analysis

Validation / GxP

Technical Documentation

Stakeholder Management

English Fluency

Spanish Optional

Education

Bachelor’s degree in computer science or related field

Tools

HP ALM

ServiceNow

Microsoft Project

Microsoft 365

Job description

Job title: IT Business System Analyst I
Location: Miramar, FL
Contract Duration: 15 Months
100% Onsite role.
Shift Schedule: Monday - Friday 8A - 5P EST

Responsibilities

Application Support and Validation:

Analyze business needs and validate proposed solutions with business users and IT teams.
Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
Identify business requirements, review business processes, and assess the impact on application delivery.
Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
Coordinate with business units to support project planning and timelines.

Technical Management

Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
Prepare technical and validation documentation to support system compliance.
Document user and business needs and translate them into clear system requirements and specifications.
Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.

Stakeholder Communication

Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
Provide routine status updates and prepare clear reports for business and IT stakeholders.

Core Essential Skill Sets

• 1. 1+ years IT Application Support


• 2. Business Analysis


• 3. Computer System Validation / GxP


• 4. Technical Documentation


• 5. Stakeholder & Vendor Management


• 6. Fluent in English and a plus if they know some spanish


• 7. Tools

Tools

• ServiceNow


• HP ALM


• Microsoft Project


• Microsoft 365

The IT Support Analyst will support local IT applications and serve as a key connection between IT and business operations within a pharmaceutical environment. This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.


• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.


• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.


• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.


• Knowledge of 21 CFR Part 11 and GxP guidelines.


• Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.