IT Business Analyst-Journey: Project/Hybrid

State of Washington; Washington; Hybrid; USD 90,000 - 120,000; Full time

Job summary

The State of Washington, or its Leave & Care Division, is seeking an IT Business Analyst – Journey to help advance the Paid Leave program. This project role emphasizes people-centered, accessible products, and collaboration with stakeholders to analyze and document technical solutions in an Agile environment.

Responsibilities include eliciting business requirements, mapping current and desired processes, and maintaining comprehensive system documentation to support software engineers and testers

Qualifications

• 8 years of IT experience in business and systems analysis or equivalent.
• Ability to document requirements, technical specs and backlog items.
• Experience translating business needs into system design in Agile projects.
• Capability to explain complex tech to non-technical staff.

Responsibilities

• Independently conduct thorough systems analysis for the Paid Leave program.
• Document business and technical requirements with stakeholders in Agile workflows.
• Translate requirements into backlog items with acceptance criteria in Azure DevOps.
• Support product managers and team members to define project scope and deliverables.
• Provide orientation on Paid Leave tools and processes to division staff.

Skills

Systems analysis

Agile

Stakeholder collaboration

Documentation

Education

Associates degree in Information Technology

Bachelor's Degree in Information Technology

Combination of education and experience (8 years)

Tools

Azure DevOps

Job description

This is a project position that has an anticipated end date of June 2027.

This position is scheduled for telework but may need to report to the office in Olympia, WA a few times a year.

The ideal candidate for the IT Business Analyst Journey position is an experienced professional with a passion for creating people-centered, accessible products and services that align with the Leave & Care Division’s Paid Leave program. They will have a strong ability to collaborate with both internal and external stakeholders to analyze and document technical solutions in an agile environment that meet diverse business needs. By eliciting and defining business requirements, identifying and analyzing business processes, and maintaining comprehensive system documentation, this candidate will contribute significantly to the customer experience and the program’s continued development.

In this role, the ideal candidate will demonstrate expertise in researching and documenting business requirements for complex technology implementations. They will have exceptional analytical and communication skills, enabling them to define technical specifications and propose solutions in partnership with business and technology teams. A commitment to supporting software engineers and testers throughout the development cycle is essential, ensuring that system features and functionalities are realized effectively. As a key member of the Leave and Care Product Team, this candidate will play a pivotal role in advancing the services offered by the Paid Leave program.

Embedded in a dynamic Scrum Team, the candidate will excel in fostering collaboration and actively participating in ceremonies such as daily stand-ups, story refinements, and sprint alignments. They will possess adaptability and problem-solving skills, serving as the first point of contact for clarifications during software development.

Conduct intensive, in-depth systems analysis for development of the state’s Paid Leave program. This includes:

• Independently decide the best approach to conduct analysis activities
• Analyzing current and desired state of the system, including identifying dependencies, risks and gaps

• Mapping the sequential flow of work or activities to demonstrate how work is carried out including identifying and analyzing data inputs and outputs of program systems

Perform business and technical requirements definition. This includes:

• Documenting business requirements while working with multiple stakeholders and subject matter experts using an incremental and iterative approach (Agile methodology)

• Translating business and functional requirements into the backlog, including acceptance criteria, assumptions, technical requirements and other specification documentation in Azure DevOps
• Working with product manager(s) to prioritize requirements to ensure business needs are met

Support Leave & Care Division staff This includes:

• Providing orientation to and answering questions about Paid Leave tools and processes, documentation guidelines

• Explaining these tools, processes and technologies in terms easily understood by nontechnical staff
• Collaborating with product manager(s) and team members to define and deliver required project scope

• 8 years of experience of IT experience performing business and systems analysis, systemrequirement definition, and/or system documentation
• OR an Associates degree in Information Technology or related field and 6 years of the above experience
• OR a Bachelor’s Degree in Information Technology in Information Technology or related field and 5 year of the above experience
• OR a combination of education and experience equal to 8 years

AND:

• Demonstrated experience troubleshooting malfunctions and failures of highly complex applications and systems and participating in defining mitigation and resolution strategies

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [e-mail] or [phone] or toll free [phone], Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

**This Organization Participates in E-Verify**

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.