IT Business Analyst I
Phase2 Technology
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Benefits offered by this job
Job summary
The University of Arizona's Information Technology Services (UITS) is seeking an IT Business Analyst I to support hardware fulfillment and endpoint lifecycle services. This entry-level role gathers, documents, and organizes business requirements under guidance.
Based on Tucson Campus, the position emphasizes collaboration, process documentation, data validation, and testing to improve procurement, inventory tracking, and system workflows in a higher education setting.
Qualifications
- Bachelor's degree or equivalent.
- Experience with ITSM tools like ServiceNow.
- Experience with data analysis tools (e.g., Excel, dashboards).
- Experience in higher education IT environments.
- Knowledge of procurement systems and vendor management.
Responsibilities
- Asset lifecycle management and hardware fulfillment.
- Process documentation and operational support.
- Stakeholder support and coordination.
- Data validation and reporting support.
- Testing and implementation support.
Skills
Education
Tools
Job description
Posting Number: req26887
Department: Support Services
Department Website Link: https://it.arizona.edu/
Location: Tucson Campus
Address: 1077 N. Highland Ave., Room 303, Tucson, AZ 85719 USA
University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.
UITS invites applicants for the IT Business Analyst I position. The IT Business Analyst I supports business analysis activities within Endpoint Management and reports to the IT Product Manager. This entry‑level role helps gather, document, and organize business and functional requirements for hardware fulfillment and endpoint lifecycle services. This position works under guidance to support analysis efforts that improve procurement, inventory tracking, device deployment, and lifecycle processes. This position also contributes to workflow documentation, supports system enhancements, validates data, and assists with testing activities. The position operates in a collaborative, product‑focused environment that emphasizes learning, process documentation, stakeholder support, and continuous improvement. This role provides foundational experience in business analysis, institutional systems, and IT service delivery within a higher education setting.
This is a full-time, on‑site position based at 1077 N. Highland Ave., Rm 303. The schedule is Monday through Friday, with 8-hour workdays and a 7:00 a.m. or 8:00 a.m. start time.
Visa sponsorship is not available for this position.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work‑life programs. For more information about working at the University of Arizona and relocation services, please.
Asset Lifecycle Management and Hardware Fulfillment
- Coordinate and fulfill standard and custom hardware requests in a timely, customer‑focused manner.
- Serve as the primary point of contact for end users throughout the hardware purchasing and fulfillment lifecycle.
- Collaborate with Enterprise Support teams and external vendors to support procurement, fulfillment, and issue resolution activities.
- Maintain accurate IT asset inventory records and ensure lifecycle activities are documented to support compliance, auditing, and operational reporting.
Process Documentation and Operational Support
- Document and maintain current‑state business processes related to purchasing, inventory management, and endpoint lifecycle operations.
- Develop and update workflow diagrams, process maps, standard operating procedures, and related documentation.
- Identify process inefficiencies, documentation gaps, or operational issues and elevate findings to senior team members as appropriate.
- Support consistency and accuracy in documentation standards and operational practices across the team.
Stakeholder Support and Coordination
- Facilitate communication and coordination between business stakeholders, technical teams, and operational support groups.
- Prepare meeting agendas, supporting materials, meeting notes, and follow‑up action items.
- Respond to routine stakeholder inquiries and provide operational support related to processes, systems, and services.
- Escalate complex issues or unresolved concerns to senior analysts or leadership while developing an understanding of stakeholder needs and business operations.
Data Validation and Reporting Support
- Perform data validation activities related to IT assets, inventory, and purchasing records.
- Support the creation and maintenance of operational reports, dashboards, and data summaries for departmental use.
- Identify, document, and communicate data discrepancies or inconsistencies to appropriate team members.
- Assist in maintaining data integrity across systems, records, and reporting tools to support informed operational decision‑making.
Testing and Implementation Support
- Participate in User Acceptance Testing (UAT) activities for system updates, process improvements, and technology implementations.
- Execute test cases, document results, and track identified issues or defects through resolution.
- Validate system changes against documented business requirements and operational expectations.
- Support implementation readiness activities, including documentation updates, process communication, and coordination tasks.
Knowledge, Skills, and Abilities
- Basic understanding of business analysis principles and practices.
- Ability to gather and document requirements with guidance.
- Familiarity with process mapping and workflow documentation concepts.
- Foundational knowledge of data analysis and reporting techniques.
- Strong attention to detail and organizational skills.
- Ability to follow established processes and procedures.
- Effective written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Basic problem‑solving and analytical thinking skills.
- Ability to manage assigned tasks and meet deadlines with supervision.
- Ability to learn enterprise systems (e.g., ITSM tools, procurement platforms).
Physical Requirements
- Ability to lift computers, monitors, and related equipment up to 35 lbs.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
- Bachelor's degree or equivalent advanced learning attained through experience required.
- Experience or education demonstrating an understanding of general IT concepts, systems, and terminology.
- Prior experience within higher education environments or IT organizations.
- Experience with tools such as ServiceNow or similar ITSM systems.
- Experience with data analysis tools (e.g., Excel, reporting dashboards).
- Experience with process documentation or workflow diagramming.
- Experience supporting product management or product lifecycle functions.
- Experience working with procurement systems and vendor management processes.
Exempt
Full Time
40
1.0
Fiscal
Information Technology
Yes - Full Benefits
$59,404 - $74,254
salary at 1.0 full-time equivalency (FTE)
8
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
PC1
IT Business Analysis
Information Technology
Fingerprint criminal background check (security sensitive due to title or department)
1
uits-jobs@arizona.edu
8/25/2026
Yes
Resume and Cover Letter
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
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